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Thread: The Woolworths Thread

  1. #14201
    Woolworthian iMatthew's Avatar
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    Re: The Woolworths Thread

    Quote Originally Posted by the way to go View Post
    we use our chime button as the alert for service 0
    and i dunno how yours sounds but ours goes "ding ding ding" if that makes any sense at all...


    speaking of service calls, can we make a list of all of them, dunno how many there are but i only know 3...

    0: pick up shit on the floor around you/cleanup
    60: hurry up and take your garbage to the back dock cause the rolladoor is open and i wanna go home now.
    200: product withdrawal
    :\ It shouldn't change between states but here service 60 means a spill/cleanup and service 80 means take the rubbish out.
    Floor checks are also Service 8.
    I am an employee of Woolworths Limited.
    All statements made are my own opinion and not those of my employer.

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    Wavin' her caboose at you nanakid12's Avatar
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    Re: The Woolworths Thread

    Oh ok. Cheers I'll find a use for it no doubt haha :P Our chime button is more of a DING, but is only one sound, and its sorta sounds like part of the fire alarm? It didn't sound anything like a chime. Just this mono-tonal sound, similar to the start of the fire alarm. It went for like half a second.

    This is ours:
    Service 10: Supervisor Required
    Service 20: Customer Service Required
    Service 30: Telephone call
    Service 40: Price check
    Service 50: First Aid
    Service 60: Spill/Cleanup
    Service 70: I forget, we've never used it
    Service 80: Bins
    Service 90: Important telephone call for Store Manager
    Service 100: SECURITY!
    Service 200: Product withdrawal/recall

    Service/Priority 1: URGENT CUSTOMER SERVICE ERMEGERD!
    D ZERO: Destination Zero, same as Service 0. "All staff, D ZERO!"
    I am an employee of Woolworths Limited.
    All statements made are my own opinion and not those of my employer

  3. #14203
    Woolworthian iMatthew's Avatar
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    Re: The Woolworths Thread

    Yep, exactly the same as us.

    Quote Originally Posted by nanakid12 View Post
    Service 70: I forget, we've never used it
    Emergency evacuation
    I am an employee of Woolworths Limited.
    All statements made are my own opinion and not those of my employer.

  4. #14204
    One of the Fresh Food Peo T 360's Avatar
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    Re: The Woolworths Thread

    Our Service Calls:

    Service 15 - Visitor
    Service 16 - Maintenance Visitor
    Service 30 - Phone Call
    Service 40 - Price Check
    Service 60 - Spill/Cleanup
    Service 80 - Bins
    Service 88 - "Spot the Grape" - Produce Department
    Service 100 - Urgent Assistance
    Service 200 - Product Withdrawal

    Thats what we use anyway

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    Re: The Woolworths Thread

    Quote Originally Posted by nanakid12 View Post
    Oh ok. Cheers I'll find a use for it no doubt haha :P Our chime button is more of a DING, but is only one sound, and its sorta sounds like part of the fire alarm? It didn't sound anything like a chime. Just this mono-tonal sound, similar to the start of the fire alarm. It went for like half a second.

    This is ours:
    Service 10: Supervisor Required
    Service 20: Customer Service Required
    Service 30: Telephone call
    Service 40: Price check
    Service 50: First Aid
    Service 60: Spill/Cleanup
    Service 70: I forget, we've never used it
    Service 80: Bins
    Service 90: Important telephone call for Store Manager
    Service 100: SECURITY!
    Service 200: Product withdrawal/recall

    Service/Priority 1: URGENT CUSTOMER SERVICE ERMEGERD!
    D ZERO: Destination Zero, same as Service 0. "All staff, D ZERO!"
    It would be handy if everyone knew Service 70 as letting staff know of an impending evacuation before customers know could be handy. eg: All staff please prepare for a Service 70. As for Service 200 one of the stores i've worked at also adds in the recall/withdrawal number to the end, eg: Duty Manager Service 200, Reference xxxx.
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    Junior Member the way to go's Avatar
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    Re: The Woolworths Thread

    iMatt, you're right, its 80 here too wasnt thinking while typing haha 6/8 similar enough :P

    really would be nice if this stuff was actually part of training, I have no idea how they expect everyone to know these, honestly didn't think there were so many...
    I type on behalf of myself, I am not a representative of Woolworths.
    The AllYours forum should be open access for anyone to post and create topics, imagine all the great ideas and discussions we could have without the whole internet being able to see them (and you wouldn't have to spy on us)

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    Re: The Woolworths Thread

    Hey Guys, When should I expect to be added to the roster for regular shifts? I had my first shift a few days ago but that was because my manager called me. She said that she will contact me for my next shift... This makes me question what the point of the roster is. I looked on all three rosters available on allyours and I haven't been added yet.

  8. #14208
    Woolworthian iMatthew's Avatar
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    Re: The Woolworths Thread

    And you won't be added to that for a while, it takes a while for you to kick in to the rosters.
    Relax, you only just joined the company. Normally its 1-2 weeks before you start getting rostered shifts.
    I am an employee of Woolworths Limited.
    All statements made are my own opinion and not those of my employer.

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    Re: The Woolworths Thread

    Good... I thought they fired me from the outset.

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    Re: The Woolworths Thread

    What are people's store trading hours?

    Ours at the moment are 07-24 every night (in ACT). But I have heard that come daylight savings or something (?) we'll start closing at 10pm.

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    Junior Member the way to go's Avatar
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    Re: The Woolworths Thread

    6-24
    changed ours to be same as the local Coles!
    good job staying ahead of the game!
    I'm sure the 5 extra customers are worth the extra hours of wages!
    I type on behalf of myself, I am not a representative of Woolworths.
    The AllYours forum should be open access for anyone to post and create topics, imagine all the great ideas and discussions we could have without the whole internet being able to see them (and you wouldn't have to spy on us)

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    Going through a ~~phase~~ nerdasdasd's Avatar
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    Out of curiosity, what's the pay like at woollies? Also can you do part time?
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  13. #14213
    Junior Member the way to go's Avatar
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    Re: The Woolworths Thread

    what state are you in and how old?

    but either way, compared to my friends its great.
    I type on behalf of myself, I am not a representative of Woolworths.
    The AllYours forum should be open access for anyone to post and create topics, imagine all the great ideas and discussions we could have without the whole internet being able to see them (and you wouldn't have to spy on us)

  14. #14214
    Junior Member the way to go's Avatar
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    Re: The Woolworths Thread

    everyone get on all yours and vote for the dress up day theme, farmers been done, like wise with Hawaiian, Pirates too much effort and crazy hair means no mufti, so a lazy pyjama day sounds great to me hahah
    I type on behalf of myself, I am not a representative of Woolworths.
    The AllYours forum should be open access for anyone to post and create topics, imagine all the great ideas and discussions we could have without the whole internet being able to see them (and you wouldn't have to spy on us)

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    Wavin' her caboose at you nanakid12's Avatar
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    Re: The Woolworths Thread

    Our trading hours are the exact same, 8am-9pm weekdays, 8am-5pm Saturday and closed Sunday.
    Urgh. When we Sunday trade (like for the two weeks before Xmas) we have this one wacky Sunday where we're open like 10:30am-4pm or something. :S

    Also, I heard that our CSM is going to be getting his own uniform sometime in June... not sure whether its for all Department managers or just for the CSM?
    I am an employee of Woolworths Limited.
    All statements made are my own opinion and not those of my employer

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    Junior Member p3rf3ction's Avatar
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    Re: The Woolworths Thread

    any1 know the pay rate for a 17 year old? And i've heard they upgrade your pay after your each birthday. If so, if ur birthdays in a month or two after getting employed, would that mean they'd still upgrade it?

  17. #14217
    Woolworthian iMatthew's Avatar
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    Re: The Woolworths Thread

    Yes..
    I am an employee of Woolworths Limited.
    All statements made are my own opinion and not those of my employer.

  18. #14218
    Junior Member the way to go's Avatar
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    Re: The Woolworths Thread

    do peoples stores actually do anything for the fresh fairs?

    mine does shit all.
    I type on behalf of myself, I am not a representative of Woolworths.
    The AllYours forum should be open access for anyone to post and create topics, imagine all the great ideas and discussions we could have without the whole internet being able to see them (and you wouldn't have to spy on us)

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    Wavin' her caboose at you nanakid12's Avatar
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    Re: The Woolworths Thread

    We wore the Easter bunny ears? I bent mine backwards to try and make them look 'cool' oh and I did an amazing BBQ.
    I am an employee of Woolworths Limited.
    All statements made are my own opinion and not those of my employer

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    Wavin' her caboose at you nanakid12's Avatar
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    Re: The Woolworths Thread

    Anyone got any tips for forcing yourself to have a short temper? I'm pretty easy going, and pretty calm... but lately there's this one guy who works virtually EVERY NIGHT I SUPERVISE. He has been given supervisor codes, and thinks he is above me half the time... getting me to do tiny things for him that he can easily do himself.

    Anyway, my patience is wearing thin after last week, it seemed to get worse. CSM told me to tell him to "get his ass outta the service desk and back onto your register" but I cannot fathem the courage to do it.
    Also, got an operator that I hardly ever work with anymore, she stands at the service desk, and will flately REFUSE to serve customers unless they are at the smokeshop or on express, and she will not do any jobs at all. I don't think she's ever working in frontend any more, but do any of you guys have to put up with these sorts of employees?

    Can't wait til I get my three weeks off in April, woot woot
    I am an employee of Woolworths Limited.
    All statements made are my own opinion and not those of my employer

  21. #14221
    Woolworthian iMatthew's Avatar
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    Re: The Woolworths Thread

    It sounds like your staff need a slap in the face.
    If they are on the roster as an operator, they are nothing more than an operator. If you are rostered as a supervisor, you are their superior. You need to stop letting people walk all over you, as you're only digging your own grave and encouraging further disobedience.
    You need to be very firm and direct, but not rude. If they do not comply with your instructions, say "Either do ____ or I'll get the duty manager down here".

    Try and organise a meeting with the store manager and your CSM in the one room, explain all your issues. If they are not listening to their superiors, maybe they need to be formally counseled.

    There is a hierarchy of management levels that exists, and it exists for a good reason. If you're rostered as supervision, you are above them in that hierarchy.
    Also, why is that guy telling you to do those "minor" things when you are supervising? Better yet, why is he telling you to do anything at all when he himself has no authority as an operator?

    Also, got an operator that I hardly ever work with anymore, she stands at the service desk, and will flately REFUSE to serve customers unless they are at the smokeshop or on express, and she will not do any jobs at all.
    She needs to be terminated. It's her job to serve.


    Like I said. Make a list of ALL your problems, organise a closed meeting with your CSM and SM and see what they both have to say about it.
    Last edited by iMatthew; 18 Mar 2013 at 1:06 AM.
    I am an employee of Woolworths Limited.
    All statements made are my own opinion and not those of my employer.

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    Wavin' her caboose at you nanakid12's Avatar
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    Re: The Woolworths Thread

    Quote Originally Posted by iMathew View Post
    It sounds like your staff need a slap in the face.
    If they are on the roster as an operator, they are nothing more than an operator. If you are rostered as a supervisor, you are their superior. You need to stop letting people walk all over you, as you're only digging your own grave and encouraging further disobedience.
    You need to be very firm and direct, but not rude. If they do not comply with your instructions, say "Either do ____ or I'll get the duty manager down here".
    Me and a couple of others were having a big whinge about him yesterday, and the Duty Manager told me, "You need to man up and grow some goddamn balls!" hahaha. In future if he asks me to do anything, I'll just ignore him. He used to be a really good worker, like he would get off his register and all the cleaning and all that would be done, but ever since he has been given supervisor codes, he's gone to shit and tries to boss everyone else around. It makes it worse that he's on almost every single night I supervise.

    I made my opinion quite clear to the CSM on Saturday... he said, "Yeah, I can clearly see you are pissed at him"

    She needs to be terminated. It's her job to serve.
    I have suggested this to CSM, he said she will not be getting anymore hours on frontend, thank god. She is the daughter of the manager of the produce department, and that wouldn't go down well with her... I bet if I upped her over everything she is doing wrong, then her mum would get pissed at me for trying to instill some order. That's the sort of person she is.

    I think I need to stop basing my friends around the people I work with too... THAT makes it hard...
    I am an employee of Woolworths Limited.
    All statements made are my own opinion and not those of my employer

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    Re: The Woolworths Thread

    Quote Originally Posted by nanakid12 View Post
    but do any of you guys have to put up with these sorts of employees?
    Your workplace sounds absolutely nuts.

    Frontend for our store runs pretty smoothly now that we finally have a 2IC after 5 weeks of the former one leaving. Poor CSM was practically working two jobs for the whole time, 6am to 7-8pm erryday. Yikes.

    We have a lot of new-ish regular operators nowadays (between 1-6 months with the company) and there are often times in the afternoon where the only supervisor is off counting tills and there are very few people around with super codes / training. Means customers with refunds, SIM cards, and not to mention any of the operators who need assistance at their register are delayed. Some of us improv and do our best but it basically means we're using other people's numbers which we shouldn't be doing but practically have little other choice.

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    Wavin' her caboose at you nanakid12's Avatar
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    Re: The Woolworths Thread

    It is pretty nuts haha... see, at our store (we're a smaller store and aren't very busy) there's never a shortage of supervisors, and being in a rural area, the people don't quit and transfer as often as I'm guessing they would in city stores. That'd be why it's a bit crazy I'm guessing, cause there's not as many opportunities for progression. That's still no excuse for having no respect for me though.

    My CSM and 2ic generally try to count the tills through the day, with that policy that came in at the end of June last year, meaning they only have to be spottied once through-out the day. Do yous still do it the old way?
    I think it is the supervisor's responsibility to be assisting with refunds, SIM cards, etc so they should be the one to deal with all of that.

    iMathew, now that you're a duty manager, does that mean you have to work in longlife/another department? Or do you still supervise at the frontend, and then the nightfill captain just takes over as the duty manager when you leave?
    I am an employee of Woolworths Limited.
    All statements made are my own opinion and not those of my employer

  25. #14225
    Woolworthian iMatthew's Avatar
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    Re: The Woolworths Thread

    Quote Originally Posted by nanakid12 View Post
    iMathew, now that you're a duty manager, does that mean you have to work in longlife/another department? Or do you still supervise at the frontend, and then the nightfill captain just takes over as the duty manager when you leave?
    No, duty managers have their own jobs to do. We are a part of the "non trade" department. Quite often we may need to help out longlife finish their load for the day though.
    We don't have a nightfill at the moment, it's dayfill. I close the store up at the end of the night.
    I am an employee of Woolworths Limited.
    All statements made are my own opinion and not those of my employer.

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