All stores have had Wifi since we got the black RF guns (which replaced the old brick sized ones). The RF guns and new wireless VOIP phones run on Wifi so the iPads just become an additional client on the network.Originally Posted by Ctrl_Alt_Delete
How would the iPads connect with the store? Does this mean wi-fi to every store?
It would be interesting if managers can access Storeline Office office and CCTV camera vision which would allow them to watch transactions live as they happen.
Past - HSC 2007 (3Unit maths, std english, physics, chemistry, IT(VET))
Past - Cert IV in Information Technology (Networking major)
Present - BSci/BTeach @ CSU
Do any of you guys still receive cigarettes? I was told that we don't have to do it anymore... was so weird that we can suddenly just pack them straight away without having to print out the five sheets of paper, and make sure each and every carton was accounted for.
I am an employee of Woolworths Limited.
All statements made are my own opinion and not those of my employer
We've been doing it like that for ages and ages now.
I am an employee of Woolworths Limited.
All statements made are my own opinion and not those of my employer.
Essentially what happens nanakid12 is the warehouse allocates money to the store as a percentage of the total value of all deliveries at a SAP level. So whilst you might count and see that the warehouse has short changed you a carton of smokes you wouldn't actually be able to claim it through the warehouse since they already give the store money to account for mispicks and unsupplied items.
You can only claim stuff from the warehouse for a certain amounts of things, for example if you had a whole layer of a pallet of glass jars broken or something.
Past - HSC 2007 (3Unit maths, std english, physics, chemistry, IT(VET))
Past - Cert IV in Information Technology (Networking major)
Present - BSci/BTeach @ CSU
Yeah, I was told we only have to report it if there is like a whole box of cigarettes missing or something. But how are we supposed to know a whole box of is missing? Oh well.
Also, you know when sometimes there is still an old special ticket on a certain line, scans it, and it's a higher price, and the customer wants it at the lower price (after being denied a scanning policy :3)... is it against the law to do this? Or is it just some sort of company policy? I've never had to do it, but now that I'm working more day shifts, I know it'll happen sooner or later.
EDIT: BTW, I'm referring to cigarette products
Last edited by nanakid12; 20 Aug 2012 at 2:42 PM.
I am an employee of Woolworths Limited.
All statements made are my own opinion and not those of my employer
If an old special tag is infront of the ticket then it is a scanning policy (unless tobacco)?
Scanning policy doesn't apply to Tobacco products so in that case you would just reduce it to the displayed price: http://www.anra.com.au/Scanning%20Co...s/ScanningCode
I am an employee of Woolworths Limited.
All statements made are my own opinion and not those of my employer.
Yeah, it's for tobacco products. I know about the "No scanning policy on tobacco" thingo, but I was told we aren't even allowed to reduce it down to that special price... whatever it scans at is what they have to pay.
I take it you guys haven't heard this rule? Lol
I am an employee of Woolworths Limited.
All statements made are my own opinion and not those of my employer
I personally hate that we put smokes on special. all it does is confuse ppl about the price because they buy from us one week and its 12.50 a pack (perhaps on special) and then come in a few days later with exactly 12.50 and strangly enough its gone back up to 12.80 a pack. it should just be illegal to do promotions (whether advertised or not) on cigarettes.
as for your actual question if i had a customer demanding it then i'd firstly state that the scanning code doesn't apply for cigarettes and that we are sorry for the issue (that should get rid of most customers since its not massive price differences). for the ones who want to take it the next level then take it the next level with the supervisor (or if you are the supervisor get the duty manager/store manager).
all that said if i was duty manager and i had an irate customer demanding it and it was only a small price difference i would sell them at full price but split the transaction to be (using the above numbers) 12.50 cash/eftpos/however they are paying and the rest as misc tender. then after they've gone i'd refund a disection dump from smokes department/front of store and pay it out to misc tender to balance the draw and then leave a note explaining your actions, etc. the next time i was in at work i'd ask for clarification on the issue and that would be that.
now before you all jump ontop of me for how i'd deal with it here is my logic. firstly you don't want it to say on the docket or screen that they were reduced to clear or marked down, etc. as i've always been told not to reduce to clear cigarettes and secondly, if you just refunded it on the same transaction then it would also show up on the screen and docket like you are giving them a discount (which i think is illegal in NSW). the way i described above makes it nice and clear to show what you have done (so that if you did it the wrong way then its easy for someone to correct it the next day) and doesn't make it show a price reduction on the docket.
the alternative option would have been to leave the draw 30c out and leave a note explaining to your manager and they can fix it however they like since then its on them.
Past - HSC 2007 (3Unit maths, std english, physics, chemistry, IT(VET))
Past - Cert IV in Information Technology (Networking major)
Present - BSci/BTeach @ CSU
Doubt it'll happen. WW seems to be close of offloading DSE with EDR dropping support for them next month.
Paypass is so convenient at Coles. WW doesn't even have the credit option so you always have to input your pin.
English Adv / EE1 / SOR1 / Math / Modern History / Biology / Economics
I completely agree britto, I HATE that we have specials. They go off special, everyone's suddenly like "Oh, they put up the tax again?" Grrr.
I also thought it was illegal that it says
WINFIELD GREY 25pk $17.25
- PROMOTIONS $0.50
TOTAL: $16.75
but guess not.
Thanks for that method as well, I will keep that in mind. I will likely NEVER use it, because I believe that the customer should be paying every cent for there cigarettes... if they are five cents short, I will not let them have it. Even if they've spent 10 minutes counting loose change from the back of their glove box... no. NO NO NOOOO!!
If I become 2ic, I am going to be really anal about the tickets. I hate being in the position to refuse the customer something.
Also, my final cigarette question... does ANYONE sell Longbeach in the 25s? Everyone asks me for them, we only have 20s, 30s and 40s.
Yeah, there is going to be so much confusion with the new pinpads. "Oh sorry, that's a debit card, can't use it." BTW has anyone heard any news on the roll-out?
I am an employee of Woolworths Limited.
All statements made are my own opinion and not those of my employer
The iPads have an Optus sim card. Our store has crap 3G reception, So the iPad is pretty much unusable...
They seem to have screwed up the email accounts, & are trying to fix them atm.
Sounds like there are some exciting things that will happening @ woolworths in the future. Hint: Paypal...
ok then i change my stance about them using the stores wifi. new theory is they use some form of VPN possibly to provide store managers with remote access?
Past - HSC 2007 (3Unit maths, std english, physics, chemistry, IT(VET))
Past - Cert IV in Information Technology (Networking major)
Present - BSci/BTeach @ CSU
yeah we sell Longbeach 25s :P
i can already confirm the confusion with the new paywave pinpads we've had them for like 4 months now, i feel like such a dick having to apologise everytime a customer gets frustrated with them because THEY DONT WORK.
(they actually do, but only for a select few with the correct accounts on the correct cards purchasing the correct amount, which is just bullshit)
i seriously cant believe woolies refuse credit on debit just because they have to pay a tiny processing fee. they cant possibly be saving that much from it.
just looked it up, they only pay a fee of 0.352% of each transaction amount, and according to woolworths only 1% of customers (5 million transactions) actually used credit on debit and the average transaction is $36.27 sooo....
36.27 * 0.00352 = 0.1276704
0.1276704 * 5,000,000 = $638,352 in savings
yeah, totally worth 5 million complaints.
did i just say that out loud?
So what is it?
If the amount is between $0 and $35 with a credit card, they have to insert their card, and it will go through automatically (like on the old pinpads).
If its between $35 and $100 they can tap & go with a credit card.
All other amounts need to be swiped/inserted.
Am I right? Cause that sounds rather stupid.
I wonder if they will ever let debit cards be used again with credit function. I get this feeling they might... but it's probably wishful thinking.
I am an employee of Woolworths Limited.
All statements made are my own opinion and not those of my employer
Does anybody know what the function password is on the eft pinpad? PM me :P
I am an employee of Woolworths Limited.
All statements made are my own opinion and not those of my employer.
I believe the so long as the amount is <$100 (the default paypass amount; the retailer sets their own threshold) they can tap and go. Not too sure what the amount would be for inserting the card though I assume it would be the same. Do the new paypass pinpads really still disallow 'credit' on debit cards? If so that's pretty stupid and is gonna confuse quite a few people.
English Adv / EE1 / SOR1 / Math / Modern History / Biology / Economics
From The Australian: http://www.theaustralian.com.au/aust...-1226454418166
Yammer is great! We had it at a company I worked for over the summer. It's like Facebook for work. Good to see Woolies fully embracing all forms of IT!iPads to save Woolies millions
WOOLWORTHS, whose normal role is feeding its supermarket customers, last week fed its 890 store managers a technology diet. It gave them each an iPad.
The big iPad rollout took place at the end of Woolworths' national conference in Sydney and was greeted with excitement and cheers.
"You should have seen the reaction of our store managers when we announced they would get an iPad," said Tjeerd Jegen, Woolworths managing director of Australian supermarkets and petrol. "They were thrilled. They started shouting and yelling and when we told them (about) the apps on their iPads, they couldn't believe it."
Woolworths says that from this week, its store managers will cease spending time in backroom offices using desktops to decipher instructions from head office and manage stock levels.
Instead, they will be visible in stores with their iPads in hand. Their duties will include answering customer emails because this week Woolworths launched a mail system for staff and customers alike.
Mr Jegen said the company estimated that store managers spent about eight hours a week behind a desk, so their freeing up represented a saving of millions of dollars. It was vital staff were at the leading edge of technology as Woolworths' customers were generally tech savvy.
"If you look at the way our store managers work, they spend quite a few hours each week behind the desk but their job should be on the shop floor with their staff, with their customers," Mr Jegen said.
"That's the reason we started to move quite a lot of the technology they have on their desktops to the iPad with applications they would normally do on the desktop to the iPad.
"We estimate it will take about eight hours out of somebody's week in terms of the time being wasted behind a screen in the office which they can now use productively on the shop floor."
The iPad rollout was done in an exceedingly short timeframe, Mr Jegen said. "Normally these IT projects for us take years. This was done in eight weeks," he said.
All stores now have individual email addresses and customers can ask managers directly about products or register email complaints to their local supermarket.
Managers will handle calls to the help desk, log complaints on the spot and organise staff rosters, all while on the go on their tablet computer.
The rollout is the latest episode in the chain's rapid uptake of technology. It includes the adoption of SAP technology to overhaul merchandising, point-of-sale and retail systems across all Woolworths' brands. There was last year's rollout of shopping apps for the iPhone, iPad and Android, which allow customers to organise shopping trips instore and virtually buy and pay for groceries from afar. An app for Big W also was released.
In February this year, the chain unveiled a trial virtual supermarket at Sydney's Town Hall station that let customers view groceries in display windows and buy them with their mobile phones. IPads had already been rolled out to 90 regional managers.
It is a big shift for a national company that had relied on an old form of IRC (internet relay chat) for internal communications rather than a ubiquitous email system many organisations have used for decades.
Several parties have been involved in the project. Apple provided the 3G-enabled, 16 gigabytes of memory, third-generation iPads at discounted prices while Optus provided the SIM cards and assisted with implementing an MDM (mobile device management) staging system that allows Woolworths to centrally control iPad content.
The MDM tool lets Woolies roll out apps and upgrades en masse to all iPads and manage security. An iPad that goes missing can be wiped remotely while new ones can be quickly set up.
Cognizant Technology Solutions developed a "tap for support" app that lets managers log maintenance calls when, say, a refrigeration unit went down. And Woolworths used Google's app stack tool, an interpreter, for mobile device development work.
The first phase of the rollout means providing managers with all the applications they were using on their desktop in a web interface on the iPad.
As well as the "tap for support" app, there's a core store communications app that tells stores about new product lines and specials.
With much of management devolved into stores, local managers have access to a labour planning, budget wages and sales app.
There's an app for managing product recalls, for viewing store policies and procedures, and for implementing "planograms" -- centrally provided designs of how products are to be arranged on shelves. Woolworths sees great benefit in managers being able to check product layouts with photos on their iPads.
A senior manager had made an instruction video on how to use an iPad that Woolworths was rolling out to all users. It was also equipping each iPad with an iBook about recruiting people with disabilities.
There is an app explaining safety systems, and Yammer, a Woolworths' implementation of the Microsoft-owned social network used by corporations, was also installed.
Staff will be using it to share sales information, their initiatives and new activities. However, it will be used socially as well. Staff can create profiles, upload photos and video and join clubs within Woolworths such as a motorcycle club, a photography club and a store managers' network.
Once the new iPad network is bedded down, Woolworths plans to focus on further improving communications, on offering analytics to store managers on sales, and more apps.
Woolworths, which is in the middle of bringing its merchandising system on to SAP, later plans to bring centralised stock management to the iPad.
It is undertaking a "proof of concept" project initially for its petrol operation that will let mobile devices in each store access the central inventory management, a system that eventually will replace stock database systems duplicated in every store.
This will allow stores to collectively manage stock, something they cannot do now. Managers will know what stock is available in other stores; they can tell customers which stores have products they are looking for, or order special items. "If you have a barbecue for 50 friends, and you want 50kg of rump steak, you can put it on the iPad and pick it up the next day," Mr Jegen said.
Woolworths will continue to hone its use of Facebook and Twitter, which offered invaluable customer feedback.
Although I initially was pretty annoyed at Store Managers getting iPads (seemed like an unnecessary luxury), the fact that they have managed to transfer so many applications/systems on to it makes it seem like a positive step forward...
Last edited by ekul444; 21 Aug 2012 at 7:10 PM.
I am an employee of Woolworths Limited.
All statements made are my own opinion and not those of my employer.
$0-$35 cant be paid for with paypass (only at woolworths) i assume because of the existing >$35 no pin/sign rule, they conflict
$35-$100 paywave, no pin
$100+ can still paywave, but have to type in pin as well
it sounds stupid because it IS stupid.
i think they might allow all cards with paywave/paypass once ALL the eftpos terminals are replaced, so its a system wide change
(i vaguely remember reading this somewhere...)
its not the new pin pads, woolworths hasnt accepted credit on debit since April 2010.
did i just say that out loud?
with the ipads, so instead of sitting in an office, theyre gunna stand in the middle of an aisle, and answer emails, while getting distracted by customers asking for price checks and complaints...
yup, sounds great for productivity, but good to see all the new features in those apps, im know some of those have been much wanted at my store.
and hopefully the duty managers will be able to use it when the managers aren't around!
did i just say that out loud?
Didn't get 2ic. Bit disappointed, but I've gotten over it now. Means I can post still!(everyone else: oh christ)
Is it like a public website that we can go to? Or can we only access it from the workstations... ?
How insanely irritating. So do you mean that it only accepts Visa cards with Paywave, and not Mastercard PayPass (except the Woolies CCs)? Or do you mean they will possibly accept the debit cards in the future...
Yeah, I hate working from my iPad. I don't know how they would be able to do it. Great idea, but too many distractions IMO.
I am an employee of Woolworths Limited.
All statements made are my own opinion and not those of my employer
at the moment when the screen changes to "tap here" there's the Visa logo, and the MasterCard logo, and another but I haven't had a good enough look, will on my next shift. but the system only accepts visa credit atm, so I assume it will be allowed in the future. also able to recall our poster about it when it first got installed, it said along the lines of "currently only visa credit is accepted" so dunno about debit cards, but should see MasterCard at some point I can only assume...How insanely irritating. So do you mean that it only accepts Visa cards with Paywave, and not Mastercard PayPass (except the Woolies CCs)? Or do you mean they will possibly accept the debit cards in the future...
either way the no credit on debit rule is still rediculous.
my workmates believe its probably an agreement with visa "if you help us install all these pay wave terminals we'll make it visa only" but I'm somewhat skeptical on that, especially with the MasterCard logo on screen.
apologies if hard to read or not making sense, I'm on my phone.
did i just say that out loud?
Yay. Getting promoted to duty manager
I am an employee of Woolworths Limited.
All statements made are my own opinion and not those of my employer.
If its true thats a bullshit excuse! Companies big and small across the world have rolled out dual terminals just fine.
I hate to compare to Coles, but Wesfarmers have managed to roll it out to their entire group with no dramas. (Coles, Officeworks, Kmart etc.)
What is wrong with Woolworths!! It ain't hard and its nothing revolutionary.
For it to be complete they will have to drop the debit/credit stubbornness. That would be a massive backflip though. Unless they only allow it for contactless. If they pay fees on a % basis, at least that will keep the transaction below $100 and costs lower than a total backflip.
I dunno, I'm just trying to think why they are being so stupid about it.
I am an employee of Woolworths Limited.
All statements made are my own opinion and not those of my employer.
Woolworths most likely doesn't pay (or pays a really small amount) to process EFTPOS transactions since they are a part share with Coles, banks, etc. of the company that runs EFTPOS in australia.
As for the visa/mastercard thing even though the system allows stores to modify the ranges (eg: max transaction, etc.) doesn't mean they should. If the banks set $35 for a tap payment then stores should just accept it to remove any issues at an individual level. Can you imagine how confused people are going to be if say Woolworths group uses $30 as a cutoff but Coles group uses $35. By making it different to the norm they are doing nobody any favours.
In unrelated news i like some of the new ideas being submitted on AllYours. It will be interesting to see how the program works in comparison to I've got an idea.
Past - HSC 2007 (3Unit maths, std english, physics, chemistry, IT(VET))
Past - Cert IV in Information Technology (Networking major)
Present - BSci/BTeach @ CSU
spot on about eftpos, no charges there, but its the stores that choose the no pin/sign cut off not the banks (at least from everything i've read)
i honestly cant think of a logical reason to deny credit on debit, especially when theres not much savings
i LOVE the innov8ive ideas
my faves:
Staff brochure with barcodes: https://www.allyours.com/benefits/id...tml?ideaid=136
Service desk printers: https://www.allyours.com/benefits/id...html?ideaid=99
PA through registers: https://www.allyours.com/benefits/id...tml?ideaid=123
Electronic Grids: https://www.allyours.com/benefits/id...html?ideaid=68
and for the love of god: https://www.allyours.com/benefits/id...html?ideaid=25
so glad someone put this up, VOTE!
did i just say that out loud?
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