The Woolworths Thread

[Appleorange]

Holy shit.

Do you guys come on this forum just to talk about your job at woolies?!

Some do.

Nanakid only posts here

[the way to go]

Holy shit.

Do you guys come on this forum just to talk about your job at woolies?!

HOLY SHIT!

are you pathetic enough to come on this forum just to try to insult us?!

oh and you're still here 14 years after your HSC? that's a little sad isn't it? or do you just keep failing?

[nanakid12]

Holy shit.

Do you guys come on this forum just to talk about your job at woolies?!

Yes, obviously. That's why it's called the Woolworths thread. And why it contains Woolworths-related discussion.

Some do.

Nanakid only posts here

Yep, that srsly is the only reason I joined. (that may read sarcastic, but it's not)

EDIT: @thewaytogo... what do you do at Woolies again? I've just had a memory blank and plain forgot. :3 are you just frontend?

[gonewrong]

Question! How many hours are we entitled to between shifts?

[Appleorange]

Question! How many hours are we entitled to between shifts?

10

[the way to go]

@nanakid
yep, frontend supervisor

apologies for my earlier post, having a bad morning :\

[4me123]

some of the complaints on this page ( https://www.facebook.com/woolworths ) make me laugh really hard and think are you seriously wasting your time complaing about something that is so minior and that will probably never get delt with. had a customer that didn't read the screen and whinged about how the fresh magazen charged her 0.01 and it said on the screen fresh magazen 0.01-0.01 and when i told her it charges you nothing she then chucks the magazen at me and demands i call the supivisor so i did and she told the supivisor to give her a $50 gift card, my supivisor is like sorry but we can't do that because you are abusing my staff then shes like fuck this and then she walks out and leaves a full trolley load of items i'm like what a lazy bitch.

[BSammy]

I want to read your story but I'm finding it hard not to hate you for using those terrible rage comic faces.

[nanakid12]

Yea those rage comments shit me off as well.

I don't even scan those magazines anymore. Too many people get confused and thinking they're being charged. I've luckily never had to deal with someone that crazy.
I have had a lot of excited customers though, as though they believe in god again now that the Credit option is back on scheme debit.

[Clank_]

Is that store policy or company policy? I have been told that I've only been going to Saturdays once a fortnight, yet I still get rostered weekly. Had my first Saturday off in like 8 weeks just gone.

I THINK our store is going to enforcing it now, with our new CSM.

Not sure, the clause regarding it was in the old EBA but I'm not sure if the PT people knew about it then. The booklet about the new EBA displayed the clause and I assume that's where they heard about it and talked to management about enforcing it. It's section 4.6.2 btw

[the way to go]

I don't even scan those magazines anymore. Too many people get confused and thinking they're being charged. I've luckily never had to deal with someone that crazy.

my store actually scans them through the smoke shop register before putting them on shelves/display, so then we dont scan them at the checkouts, they all get taken and not everybody buys something when coming in for the magazine so they figured this way made more sense...

(to be clear: we only scan them when we bring up more bundles so we still have an accurate sale/SOH count)

[nanakid12]

I did actually suggest doing that, scanning them before putting them out, but apparently no, that I was not allowed.

Also, I told you people had reinstilled their faith in God. Woolies updated on their Facebook page this morning, one reply was "PRAISE THE LORD!"

[britto89]

to my knowledge the only reason for scanning is so they can apply autostockr predictions as to how many they need to deliver to a store rather than just allocating on store size. i can't see why you would even need to scan them at the register a simple stock adjustment in ISIS or via the RF gun would probably do the same.

[ekul444]

oh my god. Sticky specials. Who ever thought that up clearly hasn't worked in customer service. I can see this being so much worse than 'extra special extra simple savings'.
Seriously, do they purposely design these promotions to test our patience?!

[nanakid12]

Was that really the official name of that EDR program? HAHAHAHAHAHAHA.

Yeah I saw the team talk for that, and I'm already predicting the tyrade of dead beats who will stick it over the barcode and increase scanning difficulty. Well really, most of my customers are pretty good, it's just one or two that continually do stuff like that which annoy me.
Maybe it's a way to appeal to kids or something? :S

Had such a good day today. Spent it all on a register, and I forgot half of the regulars I used to serve all the time. Suppose I better get used to it, they're training ANOTHER supervisor soon... I'll go back to having bare minimum of supervisor hours again

[iMathew]

Phone numbers seem to be off private, displaying the store number which is good.
What's with the sticky specials? Only briefly looked at the team talk info sheet

[ekul444]

Phone numbers seem to be off private, displaying the store number which is good.
What's with the sticky specials? Only briefly looked at the team talk info sheet

Yeah I noticed that this morning when they called me at 7.15am asking me to start earlier

There will be a sheet of stickers attached to the catalogue next week. Barcodes offering certain discounts across entire brands (eg. Nestle, Dove, Arnotts, that kind of thing)
The customer puts the sticker on the product while shopping.
BUT the catch is the operator has to scan first the product's barcode, then the 'Sticky Special' barcode, which the customer could have put anywhere (including over the original barcode!!!!)

So you gotta ask at the beginning of the transaction "Have you got any sticky specials?" and make sure you scan all those properly. Like I said, its an almost certain nightmare. Plus its just a really lame concept. Too much work for a measly $1 or $2 discount. Why can't it just be coupons they tear out and bring along, why does it have to be stickers?

[britto89]

tear out and hand in to surender sounds simpler and cheaper. then you can ask at the end when you ask for the EDR card "do you have any special vouchers?" which would allow the customer to see how much it is saving them off the total at the end just like when we scan the EDR card for EDR specials and the price jumps down.

[nanakid12]

I presume the saving is shown at the end, it said in the team talk that all the specials are grouped together so the customers can see everything easier, instead of all spread out.

I honestly think though that scanning the Sticky Special barcode after the product's barcode shouldn't matter though. They're just saying that as a way to remind the customer about it, as it is easy to forget.
Opening the store for the first time on a weekday tomorrow, so I guess I'll see how it goes for the morning. Then four hours in produce for the afternoon I don't heart produce as much as service.

Also, with regards to the phone upgrade, ours is also not blocked either. We had 11 missed calls when we went out to the office to lock up the safe the other night, why does the Service phone not just ring first as well? It'd make more sense.

[britto89]

I presume the saving is shown at the end, it said in the team talk that all the specials are grouped together so the customers can see everything easier, instead of all spread out.

I honestly think though that scanning the Sticky Special barcode after the product's barcode shouldn't matter though. They're just saying that as a way to remind the customer about it, as it is easy to forget.
Opening the store for the first time on a weekday tomorrow, so I guess I'll see how it goes for the morning. Then four hours in produce for the afternoon I don't heart produce as much as service.

Also, with regards to the phone upgrade, ours is also not blocked either. We had 11 missed calls when we went out to the office to lock up the safe the other night, why does the Service phone not just ring first as well? It'd make more sense.

the old phone system had it right with day(only office), afternoon(office and frontend) and night mode (all phones). hopefully they restore this functionality.

[iMathew]

So you gotta ask at the beginning of the transaction "Have you got any sticky specials?"

LOL good luck

[BSammy]

Yeah, seriously, is anyone going to do that.

[ekul444]

Calls divert to the Service Desk phone after 20 seconds anyway? If that's a problem why don't you just take the duty manager mobile (124) and leave it at the service desk? That phone rings in conjunction with the invoice office phones first...

[BSammy]

Yeah, or maybe the duty manager could answer the fucking phone.

[ekul444]

Ha, just take the phone yourself! :P

Also, plain packaging cigs starting to come through. Saw some packs yesterday that weren't fully compliant ones. They were the olive green but still with the brand's fancy writing/logo. And on it was a big ad: "its what's on the inside that counts". Had a bit of a chuckle at that, the cig companies must be so pissed off. Also, the regular tobacco training i did yesterday had an additional section in it about the packaging. Sucks to those stores which have smokeshops where you won't be able to see the brand/type - its printed at the very bottom of the pack. Luckily the front of our shelves (the high bit that holds the smokes in) is clear..