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Canceling my gym membership (1 Viewer)

zoogk0s

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I have been a member for about 6 months and I go very rarely, I haven't been going for almost a month now (being charged every fortnight).
So when I went there and registered I advised them that I didn't want to do a contract cause I was not sure if I will stay long due to studies and work. So I decided I should cancel it since I am wasting money for nothing and might make a membership at uni instead. I went in today and told them that I want to stop my membership, they checked and said it a contract and I cant cancel it? When I registered I told them I wanted non-contract so how is this possible? I did not sign any form or given anything. I am so pissed, I feel like they scammed me..

Who should I advice and call?
 

Katsumi

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Are they charging via direct debit or card?

If it's via your card i would just cancel it and order a new one, this should stop your payments. If its direct debit the next step would be to demand a copy of your contract so that you can review.

Also if you didn't sign anything they're definitely speaking shit. I'm pretty sure enforcing a contract never shown or disclosed to the customer is completely illegal. Go in, speak to them & tell them that if this isn't escalated with the relevant party you will be pursuing further action. Send them an email afterwards so that you have something in writing.
 
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zoogk0s

New Member
Joined
Jun 14, 2017
Messages
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Are they charging via direct debit or card?

If it's via your card i would just cancel it and order a new one, this should stop your payments. If its direct debit the next step would be to demand a copy of your contract so that you can review.

Also if you didn't sign anything they're definitely speaking shit. I'm pretty sure enforcing a contract never shown or disclosed to the customer is completely illegal. Go in, speak to them & tell them that if this isn't escalated with the relevant party you will be pursuing further action. Send them an email afterwards so that you have something in writing.
Via direct debit.
It is solved, I called the head office and advised them. clearly there was no agreement on anything, I don't know why the staff would talk shit...

Thanks tho
 

Havox

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Here, instructional video for what to do.
"I want to quit the gym."
 

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