Hotmail!!! (1 Viewer)

[Cab31]

Please somebody help me!!! for the past like week and a half i can not get through to my hotmail account through msn messenger or through www.hotmail.com. however, i can get through (sometimes) through msn.com but it only shows me my inbox and doesnt let me go anywhere from there!! I have rung up bigpond and gone through all the security things and stuff but it didnt help. i dont know what is wrong with it and it is really annoying me...can anybody help??

 

[MedNez]

Hi. Sounds like Spyware might be clogging your browser to the extent you can't load hotmail. In Internet Explorer, please go to Tools -> Internet Options.

Under 'Temporary Internet Files', click 'Delete Files'. Once this is done:

# Please download Lavasoft Adaware.
# Install it, check for updates, and do a full system scan. Quarantine anything found.

# Download and perform a scan with SpyBot.

# Download HijackThis.
# Click Scan.
# Click Save Log.
# Either paste the contents of the log into a post here, or attach the log file for us to have a look at.

I know it sounds like a lot, but cleaning your system is well worth the time - it'll run smoother and if you do have a lot of Spyware running, will give you your Internet freedom back.

If you can, please switch to Mozilla Firefox instead of Internet Explorer. It's much, much safer, you will contract less Spyware, and has some nice popup blocking built into it - plus it's free.

Kind Regards,

Med

 

[Cab31]

i ran the lavasoft and still havent had any success from hotmail...a friend mentioned that they were having similar problems...has anyone heard anything about problems with hotmail in the past two weeks?

 

[phizz]

spyware will clog your system bad, but i haven't herd of spyware stopping access to logging in to msn...I can't say that this is fully true, but unlikely.

Try logging in to your hotmail somewhere else, like school or library, to see if there is a problem with your computer or quite possibly, with hotmail.

If the problem is the latter, then all you can really do is contact hotmail. Its worth a shoot, but last time I emailed anything to do with Microsoft, I think they read like two lines of my email and answered some off topic solution.

If it is yours, probably spyware; Just try MedNez's solution, and maybe also try out Spybot s&d www.safer-networking.org , its another spyware remover thats really good.

- toodles

 

[ReaveR]

Sometimes when something is eating my bandwidth - usually a torrent - it'll only load parts of hotmail, like the ads

So, give cleaning your system a go, it might work wonders.

 

[Cab31]

here is the log from hijackthis. i dont really understand it but i still cant get through to hotmail...
Logfile of HijackThis v1.99.0
Scan saved at 8:10:41 AM, on 1/3/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\ScsiAccess.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\RunDll32.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\backWeb-7288971.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Chole\Local Settings\Temp\Temporary Directory 1 for hijackthis[2].zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dtpl.com.au/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dtpl.com.au/
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dtpl.com.au/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Ingenious Computing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\System32\NeroCheck.exe
O4 - HKLM\..\Run: [C-Media Speaker Configuration] C:\PROGRA~1\C-Media\WIN_ME\Setup.exe /SPEAKER
O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [NAV CfgWiz] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: KODAK Software Updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\backWeb-7288971.exe
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.dtpl.com.au/
O17 - HKLM\System\CCS\Services\Tcpip\..\{D1EAB40E-DA0B-4560-8D5C-91D717E010A6}: NameServer = 203.49.70.92 139.134.2.190
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Kodak Camera Connection Software - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: ScsiAccess - Unknown - C:\WINDOWS\System32\ScsiAccess.EXE
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

 

[mojako]

you can try deleting O17 - HKLM\System\CCS\Services\Tcpip\..\{D1EAB40E-DA0B-4560-8D5C-91D717E010A6}: NameServer = 203.49.70.92 139.134.2.190
and then restart

see if hotmail works in firefox

 

[MedNez]

Yep. Tick the entry mojako suggested, close any Internet Explorer / Folder windows and hit fix checked. Then try and access hotmail, and if it doesn't work, try through Firefox.

 

[Gavvvvvin]

Try using a different browser.

 

[ezzy85]

its an IE thing. i had the problem and then it went away after a couple of weeks. heaps of people i know had this and they changed browsers and it worked fine.

 

[Cab31]

What do you mean by change browser? what should i change to?

 

[meLoncoLLie]

What do you mean by change browser? what should i change to?

http://www.mozilla.org/

 

[MedNez]

Just on a note of interest for you, Cab31, after you visit the site mentioned, and install Firefox, you can still keep all your favourites etc, the program is just much more safer.

When you install it will ask where you want to import settings from. Choose Internet Explorer.

Med