^CoSMic DoRiS^^ said:
\in retail jobs in particular problems can begin when a customer wants something that you cannot give, or complains about something beyond your control, or just simply doesnt understand register protocol
Yeah.. it's fk'd when customers don't understand how a business is run..
They often fail to understand that although service assistants are AT the front end, it doesn't mean we run the whole store. There are several sub-departments, several employees allocated to different tasks, and several managers which run each department.
In peak hour, ALL THE TIME at least one person will come up to me and TELL [not ask] me to open another checkout. I'm sorry darling, if we had the BUDGET I would of had another person rostered on and working. Do you really think I would like more workload upon myself? And besides, it's not MY fault that there's only 3 of us. My manager does the main roster.
There was this one time when a bogan woman was yelling and complaining to me about the queue. I couldnt do anything about it. I had all the staff the store budget allowed me to have, and we were all working flat out. Then out of nowhere, this other lady yells back at her:
"STOP yelling at her! It's not her fault, she is just doing her job. If you don't like it, talk to their manager but leave her alone".
She was an absolute gem!
But yeah.. like I was saying, customers expect front end to know everything in each department. But heck, I'm sorry, I'm standing at a register and I really don't know at what date xy meat expires. Don't chuck a fit at me because I don't know the expiration date of everything in the store.
There's so many other employees around. Ones that are stacking shelves in particular. I don't understand why customers never ask them questions about shelved products. Especially when the grocery people can actually walk around whilst I HAVE to stay in the kiosk [so like.. people don't rob cigarettes.. no joke, they fully sneak in to try steal smokes..]