'02 HSC extended response (Q21) (1 Viewer)

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hmm..yes, extended responses once more...just like to ask them so i can prepare the thinking side of my brain when it comes down to doing them...

Scenario:
The namager of the IT support section has written the memo on page 21 to the PC Support Spervisor. It is to help staff installing software on computers used by the Executive Management team.

Develop a comprehensive action plan for PC support staff to successfully complete the installation process. Your plan should address all issues, including those identified by the memo. Justify each step of your plan.

OK, here is some of the issues i've thought about after reading the memo (memo not typed)

- Backup must be done using floppy and CD-R as the PCs are not networked

- Data collection off the executive members must be done as there are 16 new stand alone computers for the EM and the fact that each executive will have different requirments

- The installation must be done after working hours as the installaion must causes as little disruption as possible to the executives.

Hmm, i ain't so sure about it, but any points ios welcomed...

 

[chris42]

That's the 1st time I've heard of an action plan, what is one ?

 

[Rosem]

here r mine thoughts
-you could mention about copying the file onto the cd because the comp r not network
-arrange time with Senior Excutive
-check for minimum requirements hardware
-check the required OS, some program r design for specific OS
-different type of installation, typical custom or portable
-determine each requirements
contact EIS PRoject OFFice for hardware +software specification

i hope there r right
peace

 

[Winston]

Originally posted by Rosem
here r mine thoughts
-you could mention about copying the file onto the cd because the comp r not network
-arrange time with Senior Excutive
-check for minimum requirements hardware
-check the required OS, some program r design for specific OS
-different type of installation, typical custom or portable
-determine each requirements
contact EIS PRoject OFFice for hardware +software specification

i hope there r right
peace

Yep these sound right, jotting them down for ur own comfort in the exam, and thene elaborating and addressing why each step listed needs to be conducted in your action plan.