N00b ADSL question (1 Viewer)

[loquasagacious]

I have just got broadband (w00t!), anyway plugged it all in, put a filter on the telephone (cordless panasonic if it matters) and plugged modem (DSL-G604T) straight into the phone line.

Broadband works fine, phone works fine, however the modem makes an annoying high-pitched noise. Any ideas?

NB: Noise does not disappear if phone is unfiltered or even unplugged.

 

[sunny]

Call your ISPs tech support (I'm assuming the modem was bundled) and tell them, of course trying to ask for a replacement.

 

[7th Sign]

mmm deffiantly call your isp ive had two adsl modems first got blown by lightning....now my new one both never make noise ....

 

[loquasagacious]

Modem wasn't bundled (I got it from a local supplier and saved almost $150) I have receipt do I'll take it back.

I was just asking as a couple of the DIY tutorials did mention modem noise beng eliminated by installing a filter.

 

[kalli]

is the noise coming from the modem itself or trough the phones???

 

[loquasagacious]

From the modem itself and only when its plugged in to the phone line.

 

[kalli]

i would say ring telstra residential faults and ask if they can test the noise on the line.... if that comes back clean ring up and demand a new modem.... what ISP u with?


edit: residential faults number is 132203

 

[jumb]

Firstly search the internet for simlar problems. The modem might just be a shitty model. Then I'd ring the manufacturer or send them an e-mail. Telstra wouldn't know what's wrong with a modem that they don't make.

 

[kalli]

just to clarify, i dont mean ring telstra and ask about the modem, ring them and ask them to do a noise test on the phone line...

when customers ring us about anything to do with noise, we need telstra to do a line noise test...