MuffinMan
Juno 15/4/08 :)
This is fucked...seriously...
First theres this
iinetphone
Please select one of the following available iinetphone numbers. Note that you have to fill in a valid phone number on your first iiphone full service before you can select your iinetphone number. Please await confirmation by email before notifying others of your new number as we cannot always guarantee your selection.
There is a problem retrieving the available VoIP numbers. Please contact the support team at 13 22 58.
Then this:
iiNet Customer Service Guarantee Waiver
Please read the following paragraphs carefully. They contain information affecting your rights.
1. A copy of the Customer Service Guarantee (CSG) found can be found at https://www.aca.gov.au/aca_home/legislation/standards/csg_standard2amend.rtf.
2. Part 5 of the Telecommunications (Customer Service Guarantee) Standard 2000 (No2) allows iiNet to propose that you waive the protections and rights provided under the Customer Service Guarantee (CSG). You are not obliged to agree to the waiver.
3. iiNet is offering significantly lower call costs for this telephone service, but is only able to do so on the basis that it is not required to meet the performance standards set out in the Customer Service Guarantee.
4. By agreeing to this document you agree to waive your protections and rights under the CSG. So that iiNet may continue to offer lower costs, it requires that all of its Customers waive their rights under, and in respect of, the CSG.
5. The protections and rights you are waiving are:
The provision of written information
The CSG requires carriage service providers to, at least every two years, give written information to each customer about:
. the performance standards that apply to supply of specified services
. the obligations of the provider under those standards
. the customer's entitlements to damages under the Act for contravention of the performance standards; and
. on request, provide information to the customer about a performance standard.
Guaranteed maximum connection periods
The CSG prescribes maximum timeframes within which connection to services should occur.
Guaranteed maximum rectification periods
The CSG prescribes maximum timeframes within which rectification of service faults should occur.
Making and changing appointments
The CSG requires carriage service providers to:
. make appointments with customers at times that are convenient for the customer
. make appointments with customers that are either for a particular time of the day or to nominate a five hour period during which the appointment will occur
. change appointments by giving at least 24 hours notice or by obtaining the agreement of the customer to the change.
If you so waive the Customer Service Guarantee you will not be able to claim compensation from iiNet for its failure to meet the prescribed performance standards.
6. This waiver will take effect seven days from the date of you agreeing to it, unless you notify iiNet that you no longer wish to waive your rights under the CSG. If you do so notify iiNet, iiNet reserves its rights not to provide the service to you.
You must select 'I Agree' from the drop down box below before you may continue
I Agree I understand the protections and rights under the Customer Service Guarantee, and agree to waive all protections and rights under the Customer Service Guarantee with respect to the provision of the Service by iiNet to me. I enter into this agreement freely and voluntarily.
Its like wtf? They can have problems with the service for like 365 days in a year and we cant do anything...
should I or shouldnt I? Like is there any other better internet providers out there? (adsl only, pref adsl 2)
First theres this
iinetphone
Please select one of the following available iinetphone numbers. Note that you have to fill in a valid phone number on your first iiphone full service before you can select your iinetphone number. Please await confirmation by email before notifying others of your new number as we cannot always guarantee your selection.
There is a problem retrieving the available VoIP numbers. Please contact the support team at 13 22 58.
Then this:
iiNet Customer Service Guarantee Waiver
Please read the following paragraphs carefully. They contain information affecting your rights.
1. A copy of the Customer Service Guarantee (CSG) found can be found at https://www.aca.gov.au/aca_home/legislation/standards/csg_standard2amend.rtf.
2. Part 5 of the Telecommunications (Customer Service Guarantee) Standard 2000 (No2) allows iiNet to propose that you waive the protections and rights provided under the Customer Service Guarantee (CSG). You are not obliged to agree to the waiver.
3. iiNet is offering significantly lower call costs for this telephone service, but is only able to do so on the basis that it is not required to meet the performance standards set out in the Customer Service Guarantee.
4. By agreeing to this document you agree to waive your protections and rights under the CSG. So that iiNet may continue to offer lower costs, it requires that all of its Customers waive their rights under, and in respect of, the CSG.
5. The protections and rights you are waiving are:
The provision of written information
The CSG requires carriage service providers to, at least every two years, give written information to each customer about:
. the performance standards that apply to supply of specified services
. the obligations of the provider under those standards
. the customer's entitlements to damages under the Act for contravention of the performance standards; and
. on request, provide information to the customer about a performance standard.
Guaranteed maximum connection periods
The CSG prescribes maximum timeframes within which connection to services should occur.
Guaranteed maximum rectification periods
The CSG prescribes maximum timeframes within which rectification of service faults should occur.
Making and changing appointments
The CSG requires carriage service providers to:
. make appointments with customers at times that are convenient for the customer
. make appointments with customers that are either for a particular time of the day or to nominate a five hour period during which the appointment will occur
. change appointments by giving at least 24 hours notice or by obtaining the agreement of the customer to the change.
If you so waive the Customer Service Guarantee you will not be able to claim compensation from iiNet for its failure to meet the prescribed performance standards.
6. This waiver will take effect seven days from the date of you agreeing to it, unless you notify iiNet that you no longer wish to waive your rights under the CSG. If you do so notify iiNet, iiNet reserves its rights not to provide the service to you.
You must select 'I Agree' from the drop down box below before you may continue
I Agree I understand the protections and rights under the Customer Service Guarantee, and agree to waive all protections and rights under the Customer Service Guarantee with respect to the provision of the Service by iiNet to me. I enter into this agreement freely and voluntarily.
Its like wtf? They can have problems with the service for like 365 days in a year and we cant do anything...
should I or shouldnt I? Like is there any other better internet providers out there? (adsl only, pref adsl 2)