wixxy2348
goldmambo #5.
you'd have to ask your manager to give you a contract... good luck..
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The Woolworths Thread (25 Viewers)
- Thread starter townie
- Start date
wixxy2348
goldmambo #5.
Dude.. what state? :/
whatashotbyseve
It all counts
SA i assume. They have a big raceday there.
whatashotbyseve
It all counts
Where is our labour day goddammit! '
Damn southerners lol.
Damn southerners lol.
wixxy2348
goldmambo #5.
But.. we don't need a labour day to prove our superiority?
(EDIT: Lol, jokes kay guise?)
whatashotbyseve
It all counts
I just wanted another pubic holiday.
wixxy2348
goldmambo #5.
As it stands we barely have any...
They're taking them away one by one and forcing us to work... =[
They're taking them away one by one and forcing us to work... =[
Checkout department needs to wake up tbh.
Everyone in our store is sick of them calling up longlife/perishables/produce people for checkout work.
They aren't employed as checkout, the checkout department should hire other people if they expect a busy time.
Just annoying that we get distracted from our work for something we shouldn't have to do.
Everyone in our store is sick of them calling up longlife/perishables/produce people for checkout work.
They aren't employed as checkout, the checkout department should hire other people if they expect a busy time.
Just annoying that we get distracted from our work for something we shouldn't have to do.
babikakez
<3
I've addressed this topic previously, but just to reiterate:
Frontend, like all departments, work to a budget. This budget is determined far beyond the CSM. Supervisors are only there to respond to what happens on any given shift - this means calling express alerts if need be.
I know what its like to be distracted from your work by checkouts - I work grocery/nontrade as well as being a service supervisor and I can name many times where my work is incomplete because of express alerts.
However, as a supervisor, I don't like calling express alerts. I would MUCH RATHER have more of my own staff than random perishables/grocery staff members. It takes less work, in terms of snapping shared registers and helping inexperienced operators, to have my own staff on. But I don't have this luxury. Instead I am abused my customers who think I can pull operators out of my ass.
You work in customer service as well. Its imperative that you respond to frontend when you can.
Serius
Beyond Godlike
Re: Woolworths FAQ- how to get a job
ITT: everyone pats me on the back and gives me +rep because i am awesome.
I am also disappointed that this ISNT my most successful thread.....what with it being helpful and all compared to my usual drivel.
ITT: everyone pats me on the back and gives me +rep because i am awesome.
I am also disappointed that this ISNT my most successful thread.....what with it being helpful and all compared to my usual drivel.
I TOTALLY know what you mean by customers expecting us to pull checkout people from our ass'. Its so goddam annoying! I just say I'm doing the best I can with what staff I have, LOL or say go serve your self, on self serve. that always shuts them up
whatashotbyseve
It all counts
Self serve is more trouble than its worth. I'm glad we didn't get them during refurb.
lordtopcat
Woolworths Bitch
- Joined
- Sep 7, 2008
- Messages
- 498
- Gender
- Male
- HSC
- 2007
I was a checkout op before I was Produce 2IC but whenever express alerts were called I refused to go. I had my own job to do it's not my fault if they are short on staff.
when I was working Longlife our manager a few times said "do NOT go up to any checkouts today, we have 2 much to do and not enough people"
and at my store when people got called up they seemed to be put onto normal checkouts rather than express so they were gone for hours - although one time they called up people but all the checkouts were already occupied by service staff....
and at my store when people got called up they seemed to be put onto normal checkouts rather than express so they were gone for hours - although one time they called up people but all the checkouts were already occupied by service staff....
exactly! when we have nothing to do and we are sent off to routine the shelves we dont grumble.
townie
Premium Member
whilst i understand this notion that getting called up to the front distracts from your "work". your main "work/job" is to serve customers, like it or not you work in retail. without the frontend your job wouldnt even exist.
i dont like calling express alerts either, but i'll do it in a second instead of being abused by the store manager for having lines that are too long. Front end always helps out groceries, so in the end it probably evens out.
so if you dont like it, complain to the store manager about short staff, not the supervisor, just remember that if you guys dont come up, and that impacts on customer service, then sales go down and so do wage bugets - then we're all out of a job
i dont like calling express alerts either, but i'll do it in a second instead of being abused by the store manager for having lines that are too long. Front end always helps out groceries, so in the end it probably evens out.
so if you dont like it, complain to the store manager about short staff, not the supervisor, just remember that if you guys dont come up, and that impacts on customer service, then sales go down and so do wage bugets - then we're all out of a job