for a), it is inferred that you find the stat pts.
By differentiation, x = +- (root) 2
and y = (approx) -1.66 and 9.66 respectively
From here, you can already tell which ones are max and min, but to be sure, you can use the table method to determine the roots.
*Note that since it asks to sketch within the domain, you should also find the values for y when x = -3 and x = 3
*Also note the y and x intercepts
That should be enough to sketch the graph.
b) For this, you will have to determine the nature of your stat pts, using table method.
e.g.
http://imgur.com/S5eepaX