In terms of the Journey quote in bold, I think in a way that summed up what the question asked. The processes in change, and the results.. I put that It is the people or organisations behind the process that results in a negative change for some people (such as text xyz) and a positive change for some people (text xyz).... I think the bold quote was to be used as a quide line, but you only had to write about the processes and results. E.g. in a trial paper for section 2, i downloaded it off the site. it said I know what would change my life - a million dollars. Write your own story that would change your life.. In this, it only gives you a guide, although you don't have to write about winning a million dolllars in yours...