Is this the answers?
Section III
Question 20
The majority of candidates answered this question using a basic report structure. In better responses, candidates clearly outlined multiple elements of all areas addressed by the scenario.
Poorer responses failed to cover all four sections or referred to elements not related to the scenario indicated by the question.
In outlining the procedures of upgrading RAM modules, better responses were able to comprehensively describe elements addressing safety from electrical power, avoiding component damage by grounding, checking compatibility and inserting RAM into spare slots.
The majority of responses described the processes of physically connecting a printer to the computer and installing the required drivers. Better responses also included checking the packing list and adding consumables to the printer.
A significant proportion of the candidates did not know the procedures involved in evaluating the upgrades to a satisfactory level. Better responses indicated appropriate diagnostics to evaluate the upgrade of the RAM and installation of the printer. For example, POST, Memory Test utilities or print a test page.
Poorer responses either did not indicate any diagnostic tools or identified diagnostics not related to the scenario.
In responding to the updating of the logs, better responses described how the logs were being recorded, either in an electronic document or on a sheet of paper, and then outlined the details that should have been recorded in each of the logs.
Poorer responses often confused updating the logs with running the system update utility to update software.
