Printer NOT working! ~Please help regarding printer spooner service! (1 Viewer)

[Jake Matthews]

My computer was infected by the virus, Security Tool 2011, a few days ago. Now the virus is gone (as far as I know at least) however I cannot use the printer for some reason. I think it has something to do with the virus. Anyway, how can I fix this problem and print? Whenever I try to print a message displays saying that a printer has not been installed. It then gives me an option of installing one however another message then pops up and says that the "printer spooler service is not running". What does this mean? How can I fix this problem? It is very annoying.

I also tried going to the site, http://www.technipages.com/fix-for-the-print-spooler-service-is-not-running-error.html, and following the instructions listed however it did not work.

When I got to step 2, I double-clicked the printer spooler service icon however the startup type was already in automatic. Also straight after I right clicked the printer spooler service icon and pressed 'start' a message popped up saying:

"Could not start the Printer Spooler service on Local Computer.
Error 2: The system cannot find the file specified."

I also tried going to Control Panel --> Printers and other Hardware --> Printers and Faxes

however there was nothing in there. Please somebody help me. What should I do?

 

[Arcorn]

Not download viruses in the first place.

 

[harrisony]

If there was nothing in printers and faxes I would try install the printer again (best to do it via the install discs you got originally)

 

[golgo13]

Or if worse comes to worse, back up and reformat your computer this will basically give u sorta a clean slate, but you will loose anythin you haven't backed up. After that reinstall your printer (printer came with a cd), install that and it should work

 

[davidbarnes]

As above, try to reinstall it using the install disks that came with the printer, or if you don't have them, try to download the drivers from online.