Saved up to buy a nice leather bag.
I had lunch today in a Thai restaurant in Newtown.
Had to put the bag on the floor - no room on table or extra chairs, then someone realised that the fridge (directly behind us) was leaking, and there was a large puddle on the floor. My one-month-old leather bag had a dark water stain on about 1/3 of its surface area.
I have tried to dry it and make it look normal again, the affected leather (usually soft buttery leather) feels extremely rough and hard and the stain is visible, though it is not too bad.
The restaurant admits fault, but when they see the less than expected amount of damage I don't know what is reasonable to ask for. They seemed to be prepared to refund the bag but I didn't have the receipt with me, plus I really like it. They seemed honest and serious about it, I'm going back tomorrow.
What I want to know is - basically the bag is OK ie usable, but the leather has been damaged by the water. I'm not very happy, should I ask them for a percentage of the price back or something? Is that reasonable?
Should I just suck it up and deal with it?
I had lunch today in a Thai restaurant in Newtown.
Had to put the bag on the floor - no room on table or extra chairs, then someone realised that the fridge (directly behind us) was leaking, and there was a large puddle on the floor. My one-month-old leather bag had a dark water stain on about 1/3 of its surface area.
I have tried to dry it and make it look normal again, the affected leather (usually soft buttery leather) feels extremely rough and hard and the stain is visible, though it is not too bad.
The restaurant admits fault, but when they see the less than expected amount of damage I don't know what is reasonable to ask for. They seemed to be prepared to refund the bag but I didn't have the receipt with me, plus I really like it. They seemed honest and serious about it, I'm going back tomorrow.
What I want to know is - basically the bag is OK ie usable, but the leather has been damaged by the water. I'm not very happy, should I ask them for a percentage of the price back or something? Is that reasonable?
Should I just suck it up and deal with it?