Has the worst customer experience ever the other night!!!!!!! Im supervising and its dead quiet, 10 minutes before closing and its me and one other girl on the express checkouts. So i start counting one of the registers and get to the point where ive counted all the coins and notes and i just had 4 coin bags to enter into the count.....then two people rock up with huge trolleys , two!! (we never get huge trolleys after 7pm!) one of the trolleys goes to one the other operators on and i kindly tell the other guy to start unloading his stuff on register 6 will i finish up on register 8. I input the final coin bags and send the money, it took me 60 seconds. I then walk over to register 6 and he looses his shit. I try to explain how the registers have to be counted before closing because we don't have enough time to count them all and goes on about how the customer is the most important person in the world, how they can just pay me over time to count after and how its a disgrace there are only two people on. I explain how these things are out of my control and he craps on about how i took ages to count and ignored him, and that i should stop giving him attitude.
At this point i tell him i m not going to talk to him any more because there no point making a scene, so i pack his bags in silence and he tells me i'm doing it with too much "attitude". Then i say i'm just packing his bags and he says "oh I thought you weren't talking to me" ( INCREDIBLY IMMATURE) He then accuses me of giving him attitude when he was paying with his card when all i was doing was standing in silence....(admittedly my face couldn't hide my frustration but i try my hardest)
He then DEMANDS to know my last name, so he can complain about me most likely, and i tell him we dont disclose person information and direct him to my name badge where my first name is displayed. I then politely say good bye and he calls us stupid kids and walks off....
Honestly this man clearly had a bad, and decided to take it out on the little people.....im sick of customers with an over inflated sense of entitlement and im sick of customers who think frontline employees are in control of management decision making