ok references should be work related. teachers, principals etc. You shouldn't use friends and can't use family.
resume should have details, awards etc... there should be templates on microsoft word or you can look up on the net the structure. Should be categorised under headings.
This is how mine is done (i'm not saying this is right!!):
- contact details (name and address)
- education (primary and high schools and subjects studied for the hsc)
- employment (past employment - you won't have this if you haven't had a job)
- awards recieved (school awards, duke of ed, lifesaving bronze star or whatever)
- achievements (sport, music, school captain, peer support leader etc)
- school certificate (subject, mark, band)
- work experience
- volunteer experience
- hobbies and interests.
that's the way i did mine, people do theirs differently though...
hope this helps!