To Whom It May Concern,
I hereby resign from my Customer Service position at Bi-Lo, Armidale.
Due to recent loss of position as the Bakery Department Manager for which no valid reason was given in relation to my performance or ability, I am no longer employed for enough hours during the week to pay for general living expenses.
I feel I will be a lot better off out of this position as I will no longer carry the stress and emotional trauma that comes with working in a store consisting of 90% female employees. I have come to find that if I comment on what a lovely day it is outside, for example, within 10-15 minutes the manager seems to know that I have made this comment.
I also which to express my concern for the overall confusion surrounding day to day situations in the store.
For example, it is a sunny Tuesday afternoon and I have a customer in my care requesting information from the meat department. Unfortunately, the butcher in at present seems to be terribly uninformed and cannot help my customer’s query at all. I quickly think to ask the meat department’s manager. But, alas, who is the meat manager? Why just yesterday it was young ***, a young lady who couldn’t tell a ham steak from a lamb shank. But today it seems nobody is managing the department. My customer walks off muttering about how they will now shop at ‘Woolworths’.
A simple example but one that expresses daily confusion.
Another problem in the store seems to be service in general. A Thursday afternoon in June, the store is bustling with customers, however there are only 3 checkout staff rostered. The service forecasts suggests 7 checkouts should be open. ****** calls over the PA system for assistance in the service department. Alack, no response. This time **** tries the same PA call. 1 person responds, by this time customers are still piling up and are commenting loudly on how terrible the service is at Bi-Lo. The *** department manager comes through ******’s register purchasing their lunch. ***** asks them if they would be so kind as to open a register although it was their lunch break. They refuse, “I am always on lunch at this time” as if to suggest that the customers should shop at a different time of the day. After 20 minutes of non-stop ‘customer pile-up’ it still continues.
The manager passes by and stops at the telephone to announce “*****, *****, ****** customer service please.” They all come to assist, including the staff member who was on lunch.
This is not just a Thursday afternoon in June occurrence but rather a daily one. Everyday.
I am led to ponder why it is that Bi-Lo Armidale’s customers are still Bi-Lo Armidale’s customers. Terrible store presentation and absolutely disgusting service are the key ingredients at this store, which is why I am so extremely exhilarated to no longer be a part of such a wonderful supermarket.
Sincerely,
Blankety Blank
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