Tulipa
Loose lips sink ships
- Joined
- Nov 15, 2004
- Messages
- 1,922
- Gender
- Female
- HSC
- 2005
QFT.Lizakith said:oh ffs you would be a nightmare customer
Being pedantic about that shit is ridiculous.
QFT.Lizakith said:oh ffs you would be a nightmare customer
he does sorta have a point though. the chocolate topping is part of the product, so it's only fair that you receive it, and if you don't, then it's only fair that you receive a refund.Tulipa said:QFT.
Being pedantic about that shit is ridiculous.
Dude. It's chocolate powder on top of a cappucino. You don't get a refund for the entire product because something worth like 5c is missing. If you want to be a pain in the ass, ask for a discount.Scissors said:he does sorta have a point though. the chocolate topping is part of the product, so it's only fair that you receive it, and if you don't, then it's only fair that you receive a refund.
yeah, i guess asking for a full refund is a bit drastic. the customer has every right to ask for a refund though, because the advertised product didn't fit the description of the actual product.Tulipa said:Dude. It's chocolate powder on top of a cappucino. You don't get a refund for the entire product because something worth like 5c is missing. If you want to be a pain in the ass, ask for a discount.
Also, again. It's chocolate powder on top of a cappucino.
Where does it say that chocolate powder is a part of the product though?Scissors said:yeah, i guess asking for a full refund is a bit drastic. the customer has every right to ask for a refund though, because the advertised product didn't fit the description of the actual product.
So where in the menu does it say that chocolate powder is part of the cappucino?and where in the menu does it say sauce costs 50c?
You're my hero SarahTulipa said:Where does it say that chocolate powder is a part of the product though?
Wuddie asked:
So where in the menu does it say that chocolate powder is part of the cappucino?
If you're going to be a pedantic fuck, at least be consistent
It would've been an implied term of the contract. Some customers would be expecting to get the powder on top. The menu just shows you the products available for sale. It doesn't necessarily show you the ingredients in it (but it can in more expensive restaurants).So where in the menu does it say that chocolate powder is part of the cappucino?
heard of research? it is not about being pedantic, it is about the principle.Tulipa said:Where does it say that chocolate powder is a part of the product though?
Wuddie asked:
So where in the menu does it say that chocolate powder is part of the cappucino?
If you're going to be a pedantic fuck, at least be consistent
Life is about learning to pick your battles. Is it really worth spending all your energy on complaining about lack of chocolate powder?wuddie said:heard of research? it is not about being pedantic, it is about the principle.
Oh gosh.. just reminds me of customers who trek all the way back and argue/complain because we overcharged them 3c on a tin of catfood.. which results in 5c difference..Lizakith said:Life is about learning to pick your battles. Is it really worth spending all your energy on complaining about lack of chocolate powder?
lol it's fair enough though^CoSMic DoRiS^^ said:Customers make me lol. They take things so seriously. It's almost cute, when they're nice about it.
But seriously guyz. I am a woman of my word - if I tell you I will follow something up further for you I will do it, you don't need to call every 10 minutes for an update, I will call YOU when I've got an answer. Sometimes these things take time and I have other things I need to do as well.
However please understand that there is a limit to how far something can be chased - especially if you are missing essential things like receipts and your memory. The less you can tell me, the less I have to work with and the less likely I am to be able to solve your problem. I don't really care either way but have the courtesy not to have a bitchfit at me after I've just spent 40 minutes on something that's not even really my responsibility but that I did anyway because I am nice.
Haha I had almost that exact conversation with someone on like Thursday. How you can not know your own phone number nor the spelling of your street or suburb escapes me and he goes on to ask why I didn't have his details "in the system" I'm like dude YOU don't even know this shit, how am I supposed to...?Will Shakespear said:lol it's fair enough though
soooo many ppl don't follow stuff up
other staff >=[
true about the second part though
"have a receipt for that at all?"
"no"
"phone number?"
"don't know it"
"last name?"
"smith"
-_-