townie
Premium Member
I hate when customers get all smug, because they think they're right, when they're actually not, but you have to meet their "demands" to avoid a confrontation.
Some bitch came in the other day and bought some wine and was like "oh, no, it's $7.77", so i go check on the shelf and it's "9.97" i inform her of this, and she says nothing, so i proceed with the sale.
then, when it's finished, she goes to the back of the fridge, and TAKES the special ticket from in front of the item on the fridge and is like "clearly, it is $7.77 *stupid laugh*"
now the price ticket is for a different item in the same range, and admitedly a mistake on the part of the store, and it isnt just a case of it being the ticket for an item next to it.
Now, by rights, we dont HAVE to give her the refund on the difference, but we do because it keeps the peace, all i can do is LOUDLY ask the supervisor if we should give her the refund because it's a different ticket, and then give it to her.
This would really be fine, except for the fact that she's just there, smirking, as if she's the one in the right, when she's not, nobody is, it was a mistake, pure and simple, and if she'd not acted like a total cow i would have given her the refund without her even having to ask.
/rant
Some bitch came in the other day and bought some wine and was like "oh, no, it's $7.77", so i go check on the shelf and it's "9.97" i inform her of this, and she says nothing, so i proceed with the sale.
then, when it's finished, she goes to the back of the fridge, and TAKES the special ticket from in front of the item on the fridge and is like "clearly, it is $7.77 *stupid laugh*"
now the price ticket is for a different item in the same range, and admitedly a mistake on the part of the store, and it isnt just a case of it being the ticket for an item next to it.
Now, by rights, we dont HAVE to give her the refund on the difference, but we do because it keeps the peace, all i can do is LOUDLY ask the supervisor if we should give her the refund because it's a different ticket, and then give it to her.
This would really be fine, except for the fact that she's just there, smirking, as if she's the one in the right, when she's not, nobody is, it was a mistake, pure and simple, and if she'd not acted like a total cow i would have given her the refund without her even having to ask.
/rant