That's bad. Most of our priority ones are called when there is a spate of customers at the one time, the purpose of a priority one call is so that if it gets a bit busier than projected there are staff available who can come down for a few minutes and clear the queues. Most times we call one the staff are generally there for 10 minutes at the most. I've also noticed that there are some supervisors who are quick to call priority ones but some who are very reluctant.I'm realising Coles cost-cutting is just as bad as Woolworth's cost cutting. At least two of my ten hours today would have been spent in priority ones. It's not like I have a department that needs managing or anything is it?