Just to go back to the SCO discussion:
I suppose it's different at all stores but -
- we have the silver key with us in the service desk all the time.
- the attendant can leave the SCO area eg. usually to serve smokes
- if it's busy the SCO attendant is the first one to go on registers leaving the supervisor to do smoke shop and self serve. This can be very hard when it's busy
- if you aren't allowed to open the SCO's then how do you put the change in each morning?
yes we were told in training that there must be someone at self serve all the time and they can't leave but this never happens.
omg SS-Champion! if head office ever found out about what you guys do you'd be screwed!! :O
in our store:
1. The silver key DOES NOT stay at service desk - must go back to cash office and be collected at end of trade.
2. we are not allowed to leave SCO area AT ALL, no exceptions at all. (we are not even allowed to take baskets back to the entrance, which is like 10m away)
3. our SCO attendants are specifically rostered for SCO shifts and only do that job, supervisors dont run SCO unless it is absolutely necessary (ie. have to go to toilet, no one to cover breaks etc.)
4. the cash parts of the machine (accessed with silver key) can not be opened during trade. if they need to be opened (for change order/fix the machine) it must be done in the presence of the DM (i think its DM/SM/SSM).