Via "citrix" ? hu ? obviously a stab in the dark.
We either take home a work Laptop or are able to login to our own computer and do it that way(restricted though). Both methods are via secure RAS. this is not really needed as emails go straight to the blackberry and sync to outlook.
External laptop access is set exactly as we have it at work, outlook, CASS(you store people call it HOST), along with every other woolworths site.
THe workings behind HOST is massive compared to what is seen at store level, direct HOST use takes up most of the day along with at least 35-50+emails sent and around 25-30 received per day, meetings, phone calls from people we support etc. imagine servicing 1250+ stores!.
Corecomms are for stores to use, we don't even load the messages etc, we just email what we want written to someone and its their job to upload it. no time to sit and read all day
Corecomms can be accessed from any computer on the network. i.e. region staff can go to any PC and put in their own details. For us, we can go to any computer and login as us and it will create our customised desktop on that pc. i.e. i can go to a training room, login as me and it will transfer all my profile to that PC within a minute, also login phones in that room(did I mention that phone calls can be recorded by pressing one button?, this is helpful to the IT staff who get idiots calling). There are many many other systems/programs that support staff and regions use that we need ongoing access to support stores.
At the end of the day, when work is over, you just want to switch off, you need downtime otherwise its just too intense and you cant perform stuck to a laptop 24/7.
