The Woolworths Thread (6 Viewers)

[nanakid12]

I agree with you, however one could argue that most things in that list falls under the role of a service cashier anyway (breaks, assisting other cashiers, storenet, wow money, carpet cleaners, announcements, cleaning, answering phones). They aren't purely supervision duties.

I wouldn't consider store net, announcements, answering phones and carpet cleaners to be cashier duties. Cashier duties involve serving customers, doing their jobs like cleaning, fill drinks, confectionary, facing up, etc. things like that.

Also, I only do two supervision shifts a week and two operator shifts otherwise, and they aren't taking me out of Office as a supervisor. If that were the case, I should be getting paid supervision all the time, yes?

Personally, I think the payroll system and register privileges are completely unrelated, but anyway.

Has everyone's store implemented the Kronos system? How ridiculous is it? They've made it so if permanent employees do an extra shift or change a shift, they have to sign a whole new temporary contract for that week.
Also, no shift swapping between different weeks with other employees.

I guess, at least it will make it easier without costings haha.

 

[iMatthew]

I wouldn't consider store net, announcements, answering phones and carpet cleaners to be cashier duties. Cashier duties involve serving customers, doing their jobs like cleaning, fill drinks, confectionary, facing up, etc. things like that.

I think you need to re evaluate or take another look at the job description of a service cashier. You can pretty much be asked to do whatever within limits. Customer service is the primary role, how is answering phones not a correlation?

 

[BSammy]

GRADE 2 EMPLOYEES

The employee shall usually be the subject of general supervision, but shall be willing and
competent, to the extent required by the Company, to work without direct supervision and to make
decisions on an independent basis.
The duties of Retail Employee Grade 2 may include (but are not limited to):-
Co-coordinating work in a team environment under general supervision including the
giving of advice to Retail Employee Grade 1 employees in respect of their general
functions;
Selling of merchandise and customer service;
Preparation of stock including fresh food, for display, sale and stock replenishment to
required standards;
Price goods and shelf labeling;
Movement of stock around the store;
Point of sale systems and procedures, including operation of service registers;
Processing receipt/dispatch documentation;
Adhering to loss prevention procedures;
Incidental cleaning in accordance with normal position requirements;
Interpret instructions and work from procedures;
Responsibility for the quality of his/her own work;
Demonstrate sound interpersonal and communication skills;
Order/receive stock;
Maintenance of basic manual/computerised records;
Routine operation of a range of equipment including facsimiles, photocopiers, roll
cages, pallet jacks and hand trolleys;
The provision of information, advice and assistance to customers

 

[nanakid12]

I think you need to re evaluate or take another look at the job description of a service cashier. You can pretty much be asked to do whatever within limits. Customer service is the primary role, how is answering phones not a correlation?

Our store doesn't actually train cashiers how to answer the phone, and doesn't like them answering it, especially if its an outside line. Easier just for the duty manager/supervisor to answer it, after all they usually standing right next to it.
Carpet Cleaners, that involves logging onto storenet and taking their ID: I would consider this a supervisor job. If our cashiers were to do this each and every time someone wanted a carpet cleaner, there would be a queue of people because one register isn't operating.

Announcements, I suppose, but cashiers don't usually need to make them. Unless the supervisor is stuck down the other end, they can use the silver mics.

I guess our store is just a bit different.

 

[iMatthew]

I'm not debating whether or not they do it, I'm saying that they will not get paid anything extra for performing those tasks, and so they shouldn't because it is perfectly within the role of a service cashier.

 

[BSammy]

yeah, i agree with imatt here. the "not limited to" seems to lean that way, and the proper grade three rates seem to be for the being in charge of the team, like being the responsible person of the front end rather than pointing at specific jobs they'd be doing.


Just because most service cashiers are stupid idiots, doesn't mean that if one of them knows how to answer a phone, use a computer, or look at someones ID, it means they're suddenly jumping up a pay grade.

(i may be being harsh here, but i've had a crap few days, and cashiers who don't know how to do anything except serve on a register or decide they are suddenly sick when the CSM goes home and i'm in charge is a large part of that)


That said, if we are going the way of paying people for the grade 3 rate because they are able to be a supervisor, not just because they are currently supervising, i won't complain at all, it's a few extra dollars. (we have a couple of young ones who supervise too, i'm sure they won't complain about the adult pay rate)

And another argument the other way, that kind of takes away from our current 2IC who is non salary but is supervisor rate the whole time (and as far as I know doesn't get a merit) as she won't be paid any more than the rest of the supervisors while having more responsibility than them.


1.7.3 RETAIL EMPLOYEE GRADE 3
Retail Employee Grade 3 – shall mean an employee engaged to perform a range of duties
within the operation of the store, who is appointed and required by the Company to perform
work at a higher level of skill and who has additional responsibilities to those required of a Retail
Employee Grade 2.
Employees in this grade may complete routine clerical and office duties, which may include (but
are not limited to) cash handling, banking and maintenance of basic manual/computerised records.
Employees in this grade are capable of and required to assist staff in Grades 1 & 2 with
operational problems and provide job specific technical training as directed. Employees at this
grade will also perform Grade 2 duties when required.

Employees in this grade may be required to assist with the daily running of the department and
supervise a section or department in circumstances where the Department Team Manager is
absent. These employees may at times also be required to train and assist other employees
within the store, provide back-up and display problem solving skills.
Indicative job titles include:-
Department Team Support
(former comparable job titles may include Service Supervisor, 2IC, Assistant Department Manager)
Store Services Assistant
Stocktake Team Leader
Skilled Non-Tradesperson (including Skilled Bakery Assistant, Skilled Meat
Assistant)

 

[the way to go]

I'm not debating whether or not they do it, I'm saying that they will not get paid anything extra for performing those tasks, and so they shouldn't because it is perfectly within the role of a service cashier.

sure its in their role, but at my store, supervisors have to do practically everything,
the other day i asked a cashier back from break to answer the phone... (shes got enough sandwiches for a picnic, and she can do cleaning and impulse)
them: really?
me: yes!
them: are you sure?
me: yeah, just pick it up
them: how?
me: just like any other phone, just do it
them: you sure you want me to?
phone stops ringing.
and shes been at the store longer than i have!

looking at it now, there seems to be an issue with my store, i think im going to start creating a new breed of super-cashiers...

 

[sb26]

OR should i do none of that work and leave it all to the supervisor?

I think it depends man, I'm often in the exact same boat but when it comes to it, if you're managing all of that stuff, where is the supervisor and why aren't they doing it? Yes in many peak times or just occasional rushes that leave you stranded when your staffing is low it's really handy to have super-cashiers who know what to do but I don't think they should be paid for anything unless those duties are being performed over a sustained period of time rather than 'here and there occasionally' or in between serving customers on registers etc.

That being said, if in your store, you're doing all of that for like your whole operator shift then I think your dept needs to really take a look at itself and ask itself where is the CSM and 2IC and are we rostering them to cover the appropriate times? (My CSM/2IC do 6/4 rosters and have alternate weekends on/off so every day of the week has a salaried SVR, and the only EBA supervisors that get paid as such are the night supervisors)

A story from my store... We had a supervisor who for many weeks opened the store 5 days a week so that my CSM could come in later and then stay later until ~6pm-ish to make up for the lack of 2IC covering that time period. She was rostered from 6am-11am and anyone who looked over the rosters / adjustments or audited them would seriously question why technically a 'checkout operator' was starting work at 6am. She wasn't paid supervision for any of those shifts even though she was wholly responsible for setting up the shop each morning and yet when the CSM came in each day everything was done, tills, SCO, gap scans, reports. Management simply doesn't want to pay any more than they should, and I bet their response to this story would have been "She was rostered as operator, she wasn't required to do any more than that, why should we pay?". I get the feeling that's the kind of response you'd get too... It sucks because without us, the customers and the department would be screwed over...

 

[the way to go]

A story from my store... We had a supervisor who for many weeks opened the store 5 days a week so that my CSM could come in later and then stay later until ~6pm-ish to make up for the lack of 2IC covering that time period. She was rostered from 6am-11am and anyone who looked over the rosters / adjustments or audited them would seriously question why technically a 'checkout operator' was starting work at 6am. She wasn't paid supervision for any of those shifts even though she was wholly responsible for setting up the shop each morning and yet when the CSM came in each day everything was done, tills, SCO, gap scans, reports. Management simply doesn't want to pay any more than they should, and I bet their response to this story would have been "She was rostered as operator, she wasn't required to do any more than that, why should we pay?". I get the feeling that's the kind of response you'd get too... It sucks because without us, the customers and the department would be screwed over...

wow, my store is stingy, but wow! we at least always have a supervisor rostered on (and getting paid as one!) and our CSM is always doing rostering (especially lately) comes down to wreak havoc every now and then and disappears again, 2IC enjoys disappearing for long periods of time also...

 

[iMatthew]

She wasn't paid supervision for any of those shifts even though she was wholly responsible for setting up the shop each morning and yet when the CSM came in each day everything was done, tills, SCO, gap scans, reports. Management simply doesn't want to pay any more than they should

Our store is opened every morning by service cashiers? They set up the tills, self serve, do change orders etc? Just because something is a little different to what you'd do normally, doesn't mean it is a supervision task and you should be paid higher.

 

[nanakid12]

Not the EFT Lines! Had to Manual EFT, and wasn't sure how.

But I've worked out how to do it!

When the NO BANK - DO MANUAL screen appears, press "Process Manual". The transaction will save. Take the customer to the service desk. You will need the click-clack machine (yes that's the actually name for it), as well as the imprinting slips ( I forget what the proper name is for it, Down Time slip or something like that)

1. Call the Service Desk, press 3, then Press 5. Then press 1 for authorisations.
Depending if its a Credit Card (VISA/MasterCard), debit card or AMEX/Diners card, there will be different options. Select the relevant option. Also, AMEX means American Express, something I didn't realise at first.

You will need your merchant number, which imprinted on the click-clack machine, above the store details. Three different numbers, one for VISA/MasterCard, one for AMEX/Diners, and not sure what the other one is for.

You'll also need the customer's card number, expiry date, as well as the exact cost of the transaction.

Once you enter this info, they will give you a 6 digit authorisation code. If they give you a 2-digit code like they did for me, supplement the first 4 digits with 0's.
For example, authorisation they give you is 31
Enter 000031 on the register.

You will need to imprint the customers card with the click-clack machine and fill out the little form on the side. Customer will have to sign this.

You then scan the saved transaction, hit ACCEPT, enter the authorisation number, and the customer will most likely have to sign the slip on the receipt. Hit YES, and the receipt will print.

Staple the yellow CUSTOMER COPY form to the receipt, and say goodbye to the customer.

The other two copies of this form should go in the till.

 

[BSammy]

yeah, it's not too tricky if you know what you are doing.


just pressure from all the customers, and the fact you're down a person cause they're constantly on the phone



what makes it difficult is not having a click clack machine, fuck my store.

i'm gonna ask about it on wednesday when i'm in next, and see if we can order one if we indeed don't have one.

 

[nanakid12]

Pretty sure today was the first time out click clack machine has been used. Or first time in aaaaages anyway haha.

If something goes wrong that is out of our control, you would think the customer would understand. Which most did, but they still didn't like it. I gave a lady $10 off her groceries for having to wait 15 minutes for us, cause I'm so nice

You can fill out those slips without the click clack machine, but you'd need to know the merchant numbers specific to their type of card and write them down.

I think the limit was $90 for credit cards before they needed to do it this way, CSM was telling operators to charge customers in $90 blocks, so for example, if they had $120 worth of groceries, first they would get charged $90, them they would put the remaining $30 on the same card through as a seperate payment, so it tricked the system. Only thing was though, some customers had a whinge about the fees they would be charged for doing separate transaction. Argh.

Was it just Woolies with this, or where the EFT lines down in other stores as well?

Also, in an unrelated note, are we not allowed to put signs up visible to customers that are made with MediaManager in ISIS anymore?

 

[sb26]

Your store got hit really badly nanakid wow!

We were just saving transactions and bringing them over to smokeshop whose lines seemed to work fine with no problems at all. At some point we had customers going over to liquor with saved transactions as well. If this keeps up I wouldn't be surprised if really cluey, dodgy, opportunist customers crack onto what's happening and just walk off with shopping and a 'receipt' (and saved transactions look exactly like receipts to the untrained eye...)

Tomorrow I'm gonna ask about the click-clack machine I wonder if our store even has one I've never seen anything like it around our service desk anywhere.

 

[nanakid12]

I thought saving transaction to the liquor department was a big no-no? Haha, meh.

The first man that it happened to was a carton of cigarettes, I tried it on both smoke shop registers without success, so I also did the no-no thing and tried it from the closest express register (although I think this wasn't illegal), where it still didn't work.

We weren't actually too bad, the CSM just made it seem worse than it was haha. We probably only had 2 or 3 manual EFTs, so I am exaggerating a bit.

Also, regarding saved transactions looking like receipts: I always ensure that the customer is escorted to the service desk with the transaction, to prevent this from happening. Like if they want to pay for tobacco with their shopping. I doubt it would happen to me, but just to be sure...

 

[britto89]

Did ppl get their pay rises? I didn't get one and thought i would since last week was the first full week on or after 1st July 2013 (1/7/13-7/7/13) and paid on the 10/7/13.

Thoughts?

 

[iMatthew]

The payslip from tonight has my pay rise. You didn't get one?

 

[T 360]

What does K4 LVE LDG - $46.15mean on a payslip? I claimed 16 hours of Annual Leave last week and that was paid on top?

 

[BSammy]

leave loading!

it's about 17.5% of your annual leave that gets paid on top of it.

 

[britto89]

The payslip from tonight has my pay rise. You didn't get one?

No, base rate is still $19.96. So your pay rate went up iMatthew? Out of interest is your store still on People Planner or are you on Kronos now?