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The two things we do not do scanning policy on are ciggeretts and liquor. Fuck customers who do not understand this

They sure do, everything must be documented for a "just incase" purpose something else comes about it they have it there and signed by you

I understand your job is hard, but in all honestly our cash office are actually lazy oaths. They do no work, stuff everything up all the time. Refuse to answer to phones most of the time. Our CSM has actually put a complaint into our Area Office about our office staff because of how incompetent...

Our cash office staff are lazy bludgers. Hate them

Black key, silver key is only down when we open and when we close.

At my store we add the notes in the next morning and do not take out the dispenser notes. We only borrow funds for notes, coins we take out of the self serve machine (the SCO attendant has a self serve lanyard with the self serve key on it to open it). We do our change orders at the end of the...

Yep, during refit. I opened the first day after we got them and so worried I would be lost but they are very similar to the old ones. Look much better too!

I am guessing the new flashier looking ones? We upgraded ours about 4 months ago. They are much easier to use and customers get so much less confused on them.

So it only took about an hour for customers to catch on to the new SCO changes haha

Most Coles up here now have Self Serve. Woohoo no more customers going "I will go to Coles because of these Self Serve" haha

Self Serve if actually quite easy when it comes to the basics of it. A little more difficult when you come to fixing other problems but really you just make sure things goes smoothly and that customers scan each item. If it calls you over for any reason you just check to see if the items they...

Every store regardless if you are getting a refurb or not is getting the new Health and Beauty isles as for the 2015 refit our store has it and the tills in the new express are the worst. They are the "pop up open" ones and are way to small for my fingers to get in. A nightmare. But the new...

We now have who our region manager considers "the best" CSM in our region cause we were getting hopeless with so many changes. The way I do a close is first get the essentials done, bagging (which we have to do with two people so I just do one draw and get someone else to do the other next to...

Up to our 8th Customer Service Manager this year. No wonder my department is confused as ever

Whenever I do something for work when I have clocked off I always without fail say "I am doing this for free you know"

Yep you can do it through Citrix. I personally do not know how. But I have seen my CSM manager replace a card for a customer on it before.

haha i love the draws. You cant slam them closed, someone tried in rage one night and something slows them down and gently closes. They are awesome haha

We are an old store, mostly things that had been put in cupboards and forgotten over the years. Since the refurb everything is now running much more smooth. We just got 2 more self serve registers put in (total of 8) and have 6 express lanes. So even with big trolleys going through it usually...

We are at the 2015 format. Our service desk is like half its size. Our CSM had the throw out so much stuff simply because it did not fit. But they made the gap between SCO so much bigger. Makes life easier

All our open fridges have that. I think most Woolworth stores have had them installed. Even the older ones