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We have had our slow days and they just drag on. Being busy makes it all fly by fast. Wouldnt have it any other way

We are also a concept store, so we go through way to many refurbs

Northen Sydney, the residential area of Sydney. We are quite a large store. One of the million dollar a day stores

My job was fun yesterday! I supervised and it got super quiet so I had 3 people doing jobs and was discussing Europe with my smoke shop attendant. Bliss. My seriously I did all the jobs, I am a capable supervisor ha

Well we have our Store Manager, then an Assistant Store Manager, then we have our department managers (Customer Service Manager, Produce Manager, Liquor Manager, Bakery Manager etc.) THe Department managers mostly look after their own departments while the Store Managers look after the...

Your store management roles are quite different to ours

Service Supervisor/Operator/Self Serve

With Woolworths to get to do Self Serve or be given supervisor privileges you just do a god damn good job and hope you Customer Service Manager notices you. Saying yes to extra shifts also helps with this. Did with me

Did some shopping in Town Hall Woolworth today. Three stories up and checkouts on all 3 floors. Looked like the CSM was on one floor and has supers on the other two. Insanely busy too. Looked quite new and flash too, considering it was the first Woolworths haha

The worst thing I have done on the PA (and this was when I started) was answer the phone and it was a call for someone so I put them on hold and get on the PA extension and go "Paul soandso Service 30 Line.... *at this point I see four flashing lights and think ohh fuck* line 2 or 3. Service 30...

Haha when I forget a word I stop and then think and then say it after a long pause. Mostly it is "Longlife service 40 to register..... *what register*... 10. Service 40 to register 10"

No your not, your a retard. Zing

Pretty much everyone who is not in a fresh food department is trained in our store, and they have to all come to the Priority One call. Our SM goes off at them if they don't haha

Most days I am like that too. Then others I am a robot haha

The memo we got from national office said two changes to service. First was the "Priority One" call for any Service Alerts and the second was to say "Thankyou for Shopping with us today" to every customer and for 20 points towards our Mystery Shopper. So we told our whole department to say that.

Saying "Thank you for shopping with us" at the end is so horrid. All for 20 points with mystery shopper... which is kinda alot actually for one thing. But still EVERY customer it is "Thank you for shopping with us". I have had a few laugh. Thank god I spend alot of time not operating

Welcome to My Wollies

We are a very big Sydney store, I supervise quite a bit and my customer service manager has said all us supervisors could easily run a small rural store after the mayhem we go through daily (if we knew how to do rosters and such). But she is a top bird my CSM, nothing stresses her out.

I will be honest. When it is quiet I stand and gossip with the smoke shop operator and sometimes with the CSM. We are a service department of 98 employees. Gossip is a must!

When we got our refurb in March we got 3 new express lanes and all our full lanes and smoke shop got moved around. The morning of the big change to our department registers would crash half way through transactions wouldn't reboot. Operators were using everyone elses numbers so they could still...