Qantas is committed to the carriage of customers with specific needs in a safe, non-discriminatory manner with dignity, whilst ensuring the health and safety of Qantas staff.
Vision
Qantas is the airline of choice for customers with specific needs, providing a travel experience that is comfortable and hassle free, whilst ensuring the safety of Qantas staff and achieving the company's commercial objectives.
The following information may assist passengers travelling with, or requiring the assistance of, mobility aids.
Mobility Aids and Wheelchairs Service Dogs
Walking Canes, Crutches and Walking Frames Stretchers
Travelling with an Escort or Carer
Mobility Aids and Wheelchairs
The following information may assist passengers travelling with, or requiring the assistance of, mobility aids.
You may surrender your mobility aid at check-in or at the departure gate where appropriate assistance will be provided to you.
You may choose to have your mobility aid delivered to you at the gate lounge upon arrival or you may collect it from the baggage collection area.
One (1) Mobility Aid per person will be carried free of charge generally, provided it is for your own use. If you have two or more Mobility Aids, generally you will be charged excess baggage for these additional Mobility Aids if your general baggage allowance is exceeded.
When travelling on narrow-bodied aircraft, your mobility aid will need to meet the specified size dimensions when adjusted or broken down for that aircraft type.