The Woolworths Thread (37 Viewers)

[Craven]

The bale press caught fire today. I'm just upset it didn't spread into the store so we could evacuate. Meanwhile customers are shopping 20 metres away "can you smell smoke?" "no.." lol

 

[shinji]

The bale press caught fire today. I'm just upset it didn't spread into the store so we could evacuate. Meanwhile customers are shopping 20 metres away "can you smell smoke?" "no.." lol

There should've been an evacuation of the store.

The chicken oven caught on fire (I was the only one in the department at that time) and we had to evacuate the store. It's OH&S.

 

[wixxy2348]

So guys...
what's the go with this iLead thing?
They put me onto the "Store Safety Team".... and I now have to check in each department on Saturday & Sunday mornings/evenings (i.e. every shift I ever work) for any OH&S issues, and fill out paperwork (Hazard Reports etc) and discuss it with the store manager.

 

[babikakez]

Finally watched Behind the Flags today....terrible.

Re facing: at my store its called routining. Thats even more random.

 

[123jess123]

Hi,

I'm a service supervisor at woolies, and myself and an operator were "bitching" about another supervisor who thinks she owns the store, when we were in the lunch room, both on our lunch breaks. We did not realise that another guy that was in the lunch room was a friend of hers, we thought she annoyed him as much as she annoys every one else, but he told her what we were saying. Myself and the other supervisor are the same age, she has been with woolworths for about 6 months longer than me, but i have been a supervisor for about 6 months longer than her. We have a weird relationship, we were friends when i first started, then didn't get along, then i became a supervisor which made her dislike me more because thats what she wanted, then she became a supervisor which ALL of the operators dreaded (she's not even a good supervisor, she has to ask me whether or not we need to call an express alert, i say 'well, look at the checkouts that are currently open. will they clear the customers in the next 2 or 3 minutes? no? then call an express alert!!!), then i thought we were getting along ok, because i kinda just ignored her when she was being annoying, but read on, she has taken it to a different level.

She views herself and our CSM as very good friends, although I sometimes see the way our CSM rolls her eyes when this girl talks to her, and pick up on a bit of an annoyed vibe when our CSM talks about her.

This particular supervisor (who was an operator herself tonight) pulled that operator aside tonight, and told him she knows what he said, and she doesn't think it was appropriate. The operator is worried that she will tell our CSM, and he's worried about her reaction. I assured him that we did nothing wrong, that we are entitled to talk about our colleagues in our own time, but just wanted to make sure this was true? Its not some wacky company policy that I haven't heard of? lol.

Phew end rant lol.

 

[Trentyboi]

So guys...
what's the go with this iLead thing?
They put me onto the "Store Safety Team".... and I now have to check in each department on Saturday & Sunday mornings/evenings (i.e. every shift I ever work) for any OH&S issues, and fill out paperwork (Hazard Reports etc) and discuss it with the store manager.

Get any extra pay? If not, sucks to be you.

 

[T 360]

Today`s Shift was SHITE!

I was working 8-6 on Checkouts. Between 8-8.30 we had ONE Express checkout & My Big checkout open, as we had been ordered to cut down from 16-18 Operators to 12 Operators. We were FLAT OUT all day. I finally got off tp look at the stock at 4.45, when we close at 5! And I am so Sick of QFF!! AHHHHHHH!!!!!!

A couple of Quick questions:

1. If we have a Deli Product ( Cold Meat) where the barcode i is only half there, digit wise, is there any way we can manually input the price on the register WITHOUT having to call the Supervisior?

2. What are Express Alerts? They NEVER call them at our store. Never. Even when we are flat out.

 

[yoddle]

Today`s Shift was SHITE!

A couple of Quick questions:

1. If we have a Deli Product ( Cold Meat) where the barcode i is only half there, digit wise, is there any way we can manually input the price on the register WITHOUT having to call the Supervisior?

2. What are Express Alerts? They NEVER call them at our store. Never. Even when we are flat out.

Yo,
To your first question, this has been happening at our store for a couple of weeks and if it is the same problem, then all you do is type in a zero, and then type in all the other numbers you can see on the barcode in behind it. Don't know it it works but it does.
Second question, when it a) goes totally nuts, or b) there's an ambiguity with which individuals you can call for service 20s, then the supervisor will call an express alert over the PA which basically means that EVRERYONE in the store who is service trained has to come to the front end to help out. In stores with not many checkouts (i.e. they were all opened), then grocery staff help pack bags and whatnot.

Ha! We weren't made to watch Behind the Flags, we just had to read only the highlighted bits on like a 7 page document and then sign the thing.

 

[TheGeorgia]

The worst aisle to face up is probably the end of the cat/dog food with all those tiny cans, 'tis an absolute pig sty there, I don't even bother to tidy it up.

Ahh, yes, and the herbs and spices aisle! All those tiny jars, I swear there are about 300 types of spices, and each has its own pile before I get to it, argh.

Chips and soft drink isn't much better, they just fall over :|

 

[langlece]

With the barcode thing, if you get desperate, just type in random numbers so you get unknown item, then choose deli and services deli, then put in the price. It is practically the same thing that your supervisor will do anyways

Had a horror day yesterday, I had every single longlife member on registers packing. I don't envy them today,i have exams so I don't have to work, but between 4-6 today, we will be 7 people down !!! We have 14 forecasted and only 7 rostered. Plus they're not replacing my supervision shift either...
Management are f*ckwits. Just because they want higher bonuses at the end of financial year... Plus it'll probably hurt the company in the long run because we'll lose customers and sales because of it... And if they're cutting down because were losing staff to coles, then how will cutting staff fix the problem when it is literally 7 trolleys deep...
Grrrrr
/rant

oh just a btw to supervisors/office cashiers, do you have to count a draw again after a pickup has been done? We've got some debate going within our supervisor team

 

[townie]

With the barcode thing, if you get desperate, just type in random numbers so you get unknown item, then choose deli and services deli, then put in the price. It is practically the same thing that your supervisor will do anyways

Had a horror day yesterday, I had every single longlife member on registers packing. I don't envy them today,i have exams so I don't have to work, but between 4-6 today, we will be 7 people down !!! We have 14 forecasted and only 7 rostered. Plus they're not replacing my supervision shift either...
Management are f*ckwits. Just because they want higher bonuses at the end of financial year... Plus it'll probably hurt the company in the long run because we'll lose customers and sales because of it... And if they're cutting down because were losing staff to coles, then how will cutting staff fix the problem when it is literally 7 trolleys deep...
Grrrrr
/rant

oh just a btw to supervisors/office cashiers, do you have to count a draw again after a pickup has been done? We've got some debate going within our supervisor team

DON'T TYPE IN RANDOM NUMBERS!!! that will piss off the systems operator majorly. i think you might be able to product search for items and do manual price entry, not sure though as i just dissection dump.

As for re-counting, if your office cashier tends to make a lot of pickup errors, probably a good idea to count afterwards. if they dont, i wouldnt bother, it certainly isnt policy.

 

[bdude]

Ahh, yes, and the herbs and spices aisle! All those tiny jars, I swear there are about 300 types of spices, and each has its own pile before I get to it, argh.

Chips and soft drink isn't much better, they just fall over :|

Hehe, at Coles our spices are in those slider things, no facing-up required.

I love the drinks aisle, soooo easy.

With the barcode thing, if you get desperate, just type in random numbers so you get unknown item, then choose deli and services deli, then put in the price. It is practically the same thing that your supervisor will do anyways

Don't you have category entry at Woolworths? That must suck.

 

[Charizard]

REDUCED TO CLEAR ---> UNKNOWN ITEM ----> FRONT OF STORE (or meat etc if you want to get fancy) ----> enter desired price.

I have literally charged thousands of dollars worth of goods through this shortcut over the years. I'm sure it's not preferrable, but it avoids needing supervisor codes and all that shit, and they still pay the same price.

ITLL CHANGE YOUR LIFE.

 

[babikakez]

Charizard - Any operator who does that in my store is receives a verbal warning from the CSM. They can track it on operator reports.

123jess123 you need to be careful there. Should the other supervisor take what was said about them seriously, they can go to management and claim harrassment. You say that you are entitled to talk about other people in your own time - the fact is that you were in the store, on your shift, and making potentially nasty comments about another staff member, risking a written warning.

But I do understand how hard it is to work with another supervisor that you don't like. The girl who's hours I took over was the most annoying person I've ever met. The few shifts where I was doing supervisor training and she was still there were hell. But you have to make it work.

 

[townie]

REDUCED TO CLEAR ---> UNKNOWN ITEM ----> FRONT OF STORE (or meat etc if you want to get fancy) ----> enter desired price.

I have literally charged thousands of dollars worth of goods through this shortcut over the years. I'm sure it's not preferrable, but it avoids needing supervisor codes and all that shit, and they still pay the same price.

ITLL CHANGE YOUR LIFE.

thats a horrible way to do it, espescially if your charging it to front of store! god at least charge it to the right department

 

[mlee72]

REDUCED TO CLEAR ---> UNKNOWN ITEM ----> FRONT OF STORE (or meat etc if you want to get fancy) ----> enter desired price.

I have literally charged thousands of dollars worth of goods through this shortcut over the years. I'm sure it's not preferrable, but it avoids needing supervisor codes and all that shit, and they still pay the same price.

ITLL CHANGE YOUR LIFE.

service cashiers were doing this at our store, apparently it's a SERIOUS breach of company policy as if you do it alot the SOH counts will be messed up , and regeristing items that are reduced more than 60% need supervisor authorisation hence the control check 17, staff have lost there job for overriding/dodging supervisor authorisations!

 

[wixxy2348]

Get any extra pay? If not, sucks to be you.

Nah but it's not like it's a bad thing... It's pretty much an excuse to bludge/not do any "actual" work.

i think you might be able to product search for items and do manual price entry, not sure though as i just dissection dump.

We get in major trouble from our area bakery specialist when too many of our products get disection dumped. In the week prior to Christmas, we had more than 1000 items sold as disection dumps, and last week disection dumps were our highest selling product (based on numbers of stock sold) on our weekly sales reports.

Disection dumps really screw the department over, as our stock on hand counts don't change... And so the whole AutoStockR rountine gets screwed up, stock doesn't automatically get re-ordered, andwork is about ten times harder than usual.

We more or less get to the point where we have to zero-out all our lines every fortnight or so and re-count all proprietry items, re-entering these counts into the system..

Hate disection dumps.

 

[langlece]

Wixxy why do you actually have such a high level of dissection dumps? The only time I'd ever do a dissection dump is if the barcode won't scan and I know the price or something like that, so it sounds a bit weird that you'd have 1000 of them in a Christmas week. Are your barcodes printing ok?

 

[wixxy2348]

Wixxy why do you actually have such a high level of dissection dumps? The only time I'd ever do a dissection dump is if the barcode won't scan and I know the price or something like that, so it sounds a bit weird that you'd have 1000 of them in a Christmas week. Are your barcodes printing ok?

The Christmas week the barcode printer was skipping a line in every barcode lol.

But nah, last week there was definitely no problem with it... We seemed to mark down a lot more stock than usual (quite a bit by hand as the office ran out of the stickers for the printers) and so we're assuming that most of it was cashiers trying to avoid calling supervisors for their numbers. Grr.

 

[Craven]

There should've been an evacuation of the store.

The chicken oven caught on fire (I was the only one in the department at that time) and we had to evacuate the store. It's OH&S.

Well technically the bale press isn't in the store like your oven is. Ours is one of those really old ones that are outside? Like theres a door in the wall with a chute to the press outside? I'm sure we would have evacuated if it threatened to spread into the store but we had it under control and the fire brigade was there pretty quick.