We would never do a sale with $450 on 3 gift cards at our store. We have had past experience with stolen credit cards.Oh that reminds me!
This guy came through with three wish gift cards today. He wanted $450 on EACH card. Had to get svr approval before I started anyway.
The supervisor thought there might have been a $1000 transaction limit, so we planned to do the third gift card seperate. The first two gave a "CARD LIMIT EXCEEDED" or something since you can only do so much in one day (credit card). He asked for the nearest ATM.
He did not come back. I was going to ask him for a drivers license, and if he didn't have it I was going to cancel the transaction, as that's WAY to much to risk even if the signatures match (imagine if that was your stolen CC?).
The policy is unclear, and i think has changed multiple times about whether you can sell so many gift cards onto a CC at any one time, at any rate, if your ever concerned you can refer customers to the bulk order team in tasmania (and have order forms/contact details available should you choose to take that route). Myself, i always check ID for any sale >$300 on CC regardless, as i once sold $600 on a stolen CC in my younger years (like 2 months into the job). Infact, some of our customers even have (which i think is a good idea) written into the signature section of CC's PLEASE CHECK PHOTO ID.We would never do a sale with $450 on 3 gift cards at our store. We have had past experience with stolen credit cards.
I get suspicious for any gift cards over $100, especially if they want multiple cards.
Checking a photo ID is a good idea.
Maybe there is a restriction on the register now so you can't do it.
that seems odd, all gift cards transactions can be accessed from storeline anyway, so i dont see why they would have to be there, although they do keep sending round corecomms telling us to make sure customers have enough money on wish cards as it is costing us heaps in declined transaction feesSpeaking of which, we've been informed that Supervisors must be present whenever there is a Gift Card in the transaction.But they do nothing apart from some writing (Which I didn't find out what they were doing). Is it because too many Gift Card transactions have been coming up as fraudulent and deterrants need to be put into place to find the cause of it?
Why would declined transaction fees on gift cards be an issue? Sorry if its completely obvious, but well, I never thought of it like that.that seems odd, all gift cards transactions can be accessed from storeline anyway, so i dont see why they would have to be there, although they do keep sending round corecomms telling us to make sure customers have enough money on wish cards as it is costing us heaps in declined transaction fees
we have to pay a fee everytime a transaction is processed, if we process a declined transaction, that costs money without benefit (there's no sale of goods) so they dont like it happening.Why would declined transaction fees on gift cards be an issue? Sorry if its completely obvious, but well, I never thought of it like that.
In saying that, half of my operators wouldn't know how to do a giftcard enquiry though.
Your discount card won't be destroyed unless you leave the company. Check with the Cash Office or your department manager to see if your card has arrived.Do staff discount cards stay in reception until collection (or if the staff member leaves) or do unclaimed cards get destroyed after a certain period?
Essentially I'm on Annual Leave and I've got a self imposed exile going untill I return on February 1 and I do not want to go near work unless it was to collect my discount card. More on the justification later.