Anyone want to help clear things for me with that questionairre? I really need a job :\
You are working on a checkout serving a customer. A member of the management team walks up to your checkout and asks you to scan a product for them as they don’t think that it is scanning correctly. Do you:
1. Check the item straight away as it is a manager asking you
2. Let the manager know you have 3 more items to scan through for the customer and will be able to do it as soon as you are finished with the sale
3. Ask the customer if they would mind if you quickly checked the item
4. Apologise to the manager that you are unable to do it as you are serving customers
5. Ring the bell at your checkout for the service supervisor to come and talk to the manager
13. You see a customer from the ‘corner of your eye’ try and conceal a product into their pocket which you believe they do not intend to pay for. Do you:
1. Follow the customer around the store and see if they intend to pay for the goods
2. Ignore the situation, as you may be falsely accusing an innocent customer
3. Approach the customer and ask if you can be of any assistance to them
4. Alert someone else to advise a supervisor as you continue to watch the customer before some back up comes to assist you
So for the first one, I put number number 2, but now I'm starting to think it is 3?
And for 13, I put 4? :\