The Woolworths Thread (4 Viewers)

[bensneddon]

OK so first day of 2ICing and new store was pretty grand (they gave me #20 on WoWPos btw)
But, MANY questions i hope i can be assisted with:
1. I now have Service Manager and Dpt Mgr priviledges in Office, but I can't seem to find the additional functions!? E.g. viewing sales and scanning rates, can anyone give me instructions on how to view these on Office?
2. The CSM taught herself how to do Bulk Gift Card (she was made SV Mgr without ANY training, she was just taught how to use the register!!!) and when a recipient of one of the cards tried to use theirs (they were Xmas presents from a nursery mgr) it said it had $0 on it and the SSM looked it up on StoreNet and it said that a 48 hr delay had been applied to their activation. Is this normal?
3. Both the CSM and the Head Cashier (the former CSM) tried to set up Citrix accounts for Mobile and Everyday ID checks, but whoever they spoke to WOULDN'T LET THEM!? So the entire store only has ONE account for it and we're not allowed to use it! So the current system is writing down all the necessary info on a piece of paper and we have to enter it all en masse when we get some accounts. Why would this be!?! I find this ridiculous and highly non-compliant. I'm thinking about talking to CSM tomoz about calling up SSS to sort it out.

Also Reg 2 is out of action until Wednesday, which is a big problem at store with only 7 registers. And I'm doing Xmas eve close, i have like five staff including another svisor, yay! (non-sarcasm, its amazing for this store).

1. Sales can be viewed from the Department Manager menu (should be able to find it pretty easily coz there is pretty much nothing else in there). Scanning Rate is under Service Manager > Reports > Weekly Review > Operator Performance.
2. Not sure about Bulk Gift Card, but I'd take a guess that if you have to raise the store refund limit, they place a delay on it
3. The store only has one Citrix account. On the workstation go to CITRIX_WEB, your username is the store number and the password is your store name eg username: 1131 password: bankstown You then open the Everyday app and log in with the username as your employee number and the password as whatever you set. The SSM or CSM will have to set up your user account in here. If they can't do it, ring IT. If you are completing AMTA forms, I'm pretty sure that policy says you need to put them in a sealed envelope in front of the customer and sent them to ACMA, not enter them afterwards. It is definitely a breach of policy to use the manual forms if the Everyday Citrix App isn't offline, and SSS/Compliance Specialist will check this in SMARTs.

edit: sorry if i got any terminology wrong, I'm doing it off the top of my head. corrections welcome

 

[yoddle]

1. Sales can be viewed from the Department Manager menu (should be able to find it pretty easily coz there is pretty much nothing else in there). Scanning Rate is under Service Manager > Reports > Weekly Review > Operator Performance.
2. Not sure about Bulk Gift Card, but I'd take a guess that if you have to raise the store refund limit, they place a delay on it
3. The store only has one Citrix account. On the workstation go to CITRIX_WEB, your username is the store number and the password is your store name eg username: 1131 password: bankstown You then open the Everyday app and log in with the username as your employee number and the password as whatever you set. The SSM or CSM will have to set up your user account in here. If they can't do it, ring IT. If you are completing AMTA forms, I'm pretty sure that policy says you need to put them in a sealed envelope in front of the customer and sent them to ACMA, not enter them afterwards. It is definitely a breach of policy to use the manual forms if the Everyday Citrix App isn't offline, and SSS/Compliance Specialist will check this in SMARTs.

edit: sorry if i got any terminology wrong, I'm doing it off the top of my head. corrections welcome

Thank you so so much! Yay. Now i can perve on scan rates.
With Citrix, yes i realise the store only has one account, but I think the problem lied with the CSM setting up individual accounts, i.e. they rang IT and they said 'No' for some reason. I'll guess i'll get the full story tomorrow. So we just have all these randoms' ID information locked in the top drawer. Very primitive.

 

[Craven]

yep, but you can do the AMTA form through the POS now (under SVR menu -> Online Check -> Telco check) so the everyday account is pretty much useless now.

 

[Otacon2009]

I always point out to customers the $500 limit if they ask and if they are insistent on taking it out, I bump them up to the service desk unless I'm certain I've got the $500 plus a couple of hundred for backup. If anything, I keep getting boneheads giving me $50 notes, which drains the other notes.

 

[bensneddon]

yep, but you can do the AMTA form through the POS now (under SVR menu -> Online Check -> Telco check) so the everyday account is pretty much useless now.

Does this work now? Initially it took 5-10 mins to load!

 

[yoddle]

Alas! I'd completely forgotten about that! I only heard on here about it on the last Store Release, it was never talked about at my old store. I will do some testing tomorrow. So you don't need any further privileges apart from POS SVR?

 

[townie]

But, MANY questions i hope i can be assisted with:
1. I now have Service Manager and Dpt Mgr priviledges in Office, but I can't seem to find the additional functions!? E.g. viewing sales and scanning rates, can anyone give me instructions on how to view these on Office?

Just as ben said, make sure your also viewing the Voids Report, Reduced to Clear report and Refunds report daily (think they're under daily review or something, i dont know, i add all the reports i need to my favourites menu and just access them from there - much quicker). The Store Performance data is also quite useful for working out the bussiest parts of the day

2. The CSM taught herself how to do Bulk Gift Card (she was made SV Mgr without ANY training, she was just taught how to use the register!!!) and when a recipient of one of the cards tried to use theirs (they were Xmas presents from a nursery mgr) it said it had $0 on it and the SSM looked it up on StoreNet and it said that a 48 hr delay had been applied to their activation. Is this normal?

Yup, all bulk activations take up to 48 hours, regardless, remember to raise the refund limit of the store (by calling GFS/Merchant Support/Whatever they're calling themselves these days) if the total value is $500, bear in mind the refund limit is only raised on ONE REGISTER FOR TEN MINUTES, if you dont raise the refund limit the gift cards wont go through properley, and eventually the pinpad will go into fallback, and create a major headache.

3. Both the CSM and the Head Cashier (the former CSM) tried to set up Citrix accounts for Mobile and Everyday ID checks, but whoever they spoke to WOULDN'T LET THEM!? So the entire store only has ONE account for it and we're not allowed to use it! So the current system is writing down all the necessary info on a piece of paper and we have to enter it all en masse when we get some accounts. Why would this be!?! I find this ridiculous and highly non-compliant. I'm thinking about talking to CSM tomoz about calling up SSS to sort it out.

Get the SSS to set up your SSM and CSM with admin privileges on the Everday Portal , then they can add anybody they like into the system, turn around time is normally a few days for admin access, or thats how long it took for me.

 

[townie]

yep, but you can do the AMTA form through the POS now (under SVR menu -> Online Check -> Telco check) so the everyday account is pretty much useless now.

pffft, i disagree, it takes me 1 minute to do it on the PC, and about 5 to do it on the register, and half the times i've done it on the register the connection has timed out when submitting the info. In our store, an operator will yell at me when they're about to sell a SIM, i will log onto the PC and get it ready, then it takes no time at all. also when i do it on the PC i tend to remember to record the info onto the paper sheet, and not recording that info on the form fails your SMART.

Remember you also need the portal for EDR and EDM

 

[Harry778]

SSS was in today and everyone is always scared of her. I don't see why? CSM was like SHIT name badges on everyone, put your hair up, OMG CLEAN THE SERVICE DESK! Lol.. I was talking to her and everyone was staring at me like WTF is he doing? hahaha, shes actually really nice.

Christmas eve party at Point Piper somewhere near my house? Pretty sure its at the pier but I'll double check. Anyone can come, so if you want to please do. (for those of you in Sydney)

My mum was like, are you excited about me coming to your store? I was like...uuhaha yeah heaps (not really). And she's also doing 5 days SSM while shes there too, fantastic.

 

[killer-cupcakes]

Oh the joys we had tonight at woolworths, wasn't working but came up to grab a few things, few drunken idiots smashed a whole display in liquor bye bye $500 of stock! and we had to close liquor 45 minutes early because of the drunken idiots trying to buy alcohol.

But christmas eve shall be a good shift...in need of $$$ urgently! haha

 

[babikakez]

Is it just me, or are exit interviews the most pointless thing ever? I had to do two today, one with a supervisor who's been with us 8 years so she basically did it herself, but the one I did with an operator was like pulling teeth. Like the question about "If you were in your managers role how would you improve?", seriously, 16 year olds dont know the answer to this.

Oh well, putting my degree to good use perhaps.

Also Reg 2 is out of action until Wednesday, which is a big problem at store with only 7 registers. And I'm doing Xmas eve close, i have like five staff including another svisor, yay! (non-sarcasm, its amazing for this store).

Our reg 1 blew up today. As in smoke and everything. Not good, and apparently we can't get an electrician or anything until wednesday.

Does this work now? Initially it took 5-10 mins to load!

Its still VERY slow.

 

[wixxy2348]

3. The store only has one Citrix account. On the workstation go to CITRIX_WEB, your username is the store number and the password is your store name eg username: 1131 password: bankstown You then open the Everyday app and...

Oh sup my store >_>

 

[babikakez]

Oh sup my store >_>

lol every store is in that format. though we always get locked out because we don't have caps lock on haha.

 

[wixxy2348]

lol every store is in that format. though we always get locked out because we don't have caps lock on haha.

I just lold, coz he used MY store as the example

 

[babikakez]

I just lold, coz he used MY store as the example

oic

i dont really come across as the brightest cookie on here, do i?

 

[wixxy2348]

Came across as being helpful But mebbe helpful where help wasn't being sought?

 

[babikakez]

Came across as being helpful But mebbe helpful where help wasn't being sought?

bright side eh?

carry on then folks...

 

[Craven]

pffft, i disagree, it takes me 1 minute to do it on the PC, and about 5 to do it on the register, and half the times i've done it on the register the connection has timed out when submitting the info. In our store, an operator will yell at me when they're about to sell a SIM, i will log onto the PC and get it ready, then it takes no time at all. also when i do it on the PC i tend to remember to record the info onto the paper sheet, and not recording that info on the form fails your SMART.

Remember you also need the portal for EDR and EDM

well, at our store you have to control check all mobile/sim purchases, so usually the supervisor/smokeshop just does it, and if you scan the crap, load up the telco check and while its loading record the info on the paper sheet, by the time i've done that it's loaded up and ready to go... personally I prefer to do this because I know if I just wrote it down on a piece of paper I would either lose it or forget about it. granted, our store is a lot busier...

and true, I was trying to think of what else is in the portal lol... see that's how often people come through with id checks.. never! actually I remember a corecomm about EDM applications per store and ours was the lowest and AM ripped us, not sure how that's our fault lol, we can't really SELL the credit card.

EDR - is that just to allow customers to register? I haven't really looked at it, I usually just tell customers that we can't do anything regarding the EDR card because it's too painful for me to explain to them anything to do with it other than REGISTER it to get rewards otherwise call the number on the back, lol.

 

[lordtopcat]

2 days to go Til all the chaos, drama and fun

I think I'm the only one looking forward to it Forget the fact that you can't move in our store room, the forklift had to be parked outside in the carpark over night, and with 25 more pallets coming in today. We are seriously going to have pallets of stock sitting in the carpark, because we have no room

 

[yoddle]

Just as ben said, make sure your also viewing the Voids Report, Reduced to Clear report and Refunds report daily (think they're under daily review or something, i dont know, i add all the reports i need to my favourites menu and just access them from there - much quicker). The Store Performance data is also quite useful for working out the bussiest parts of the day

Yup, all bulk activations take up to 48 hours, regardless, remember to raise the refund limit of the store (by calling GFS/Merchant Support/Whatever they're calling themselves these days) if the total value is $500, bear in mind the refund limit is only raised on ONE REGISTER FOR TEN MINUTES, if you dont raise the refund limit the gift cards wont go through properley, and eventually the pinpad will go into fallback, and create a major headache.

Get the SSS to set up your SSM and CSM with admin privileges on the Everday Portal , then they can add anybody they like into the system, turn around time is normally a few days for admin access, or thats how long it took for me.

OK thanks for all that!

pffft, i disagree, it takes me 1 minute to do it on the PC, and about 5 to do it on the register, and half the times i've done it on the register the connection has timed out when submitting the info. In our store, an operator will yell at me when they're about to sell a SIM, i will log onto the PC and get it ready, then it takes no time at all. also when i do it on the PC i tend to remember to record the info onto the paper sheet, and not recording that info on the form fails your SMART.

Remember you also need the portal for EDR and EDM

Hmm I'm still thinking it might be a good option until we sort out the PC accounts though. Also no one takes up EDR and EDM in Tas anyway, have never registered one in my life and I've only seen like three customers with them, one a staff member.

Our reg 1 blew up today. As in smoke and everything. Not good, and apparently we can't get an electrician or anything until wednesday.

Mmm maybe IT just can't be bothered ringing til Wednesday? Suspiciously common theme.

well, at our store you have to control check all mobile/sim purchases, so usually the supervisor/smokeshop just does it, and if you scan the crap, load up the telco check and while its loading record the info on the paper sheet, by the time i've done that it's loaded up and ready to go... personally I prefer to do this because I know if I just wrote it down on a piece of paper I would either lose it or forget about it. granted, our store is a lot busier...

So, hypothetically, could we sell the incriminating communications object, then take down the relevant info on paper while the POS ID check is loading, then put it when its loaded, even if that is after the customer has left the store? It's a slightly less non-compliant than our current system. Although that could be farkin annoying cos we only have one POS at the Service Desk, and its going to be too busy in the coming days to hijack another register to do it on.