bensneddon
Member
- Joined
- Mar 30, 2009
- Messages
- 293
- Gender
- Male
- HSC
- 2007
1. Sales can be viewed from the Department Manager menu (should be able to find it pretty easily coz there is pretty much nothing else in there). Scanning Rate is under Service Manager > Reports > Weekly Review > Operator Performance.OK so first day of 2ICing and new store was pretty grand (they gave me #20 on WoWPos btw)
But, MANY questions i hope i can be assisted with:
1. I now have Service Manager and Dpt Mgr priviledges in Office, but I can't seem to find the additional functions!? E.g. viewing sales and scanning rates, can anyone give me instructions on how to view these on Office?
2. The CSM taught herself how to do Bulk Gift Card (she was made SV Mgr without ANY training, she was just taught how to use the register!!!) and when a recipient of one of the cards tried to use theirs (they were Xmas presents from a nursery mgr) it said it had $0 on it and the SSM looked it up on StoreNet and it said that a 48 hr delay had been applied to their activation. Is this normal?
3. Both the CSM and the Head Cashier (the former CSM) tried to set up Citrix accounts for Mobile and Everyday ID checks, but whoever they spoke to WOULDN'T LET THEM!? So the entire store only has ONE account for it and we're not allowed to use it! So the current system is writing down all the necessary info on a piece of paper and we have to enter it all en masse when we get some accounts. Why would this be!?! I find this ridiculous and highly non-compliant. I'm thinking about talking to CSM tomoz about calling up SSS to sort it out.
Also Reg 2 is out of action until Wednesday, which is a big problem at store with only 7 registers. And I'm doing Xmas eve close, i have like five staff including another svisor, yay! (non-sarcasm, its amazing for this store).
2. Not sure about Bulk Gift Card, but I'd take a guess that if you have to raise the store refund limit, they place a delay on it
3. The store only has one Citrix account. On the workstation go to CITRIX_WEB, your username is the store number and the password is your store name eg username: 1131 password: bankstown You then open the Everyday app and log in with the username as your employee number and the password as whatever you set. The SSM or CSM will have to set up your user account in here. If they can't do it, ring IT. If you are completing AMTA forms, I'm pretty sure that policy says you need to put them in a sealed envelope in front of the customer and sent them to ACMA, not enter them afterwards. It is definitely a breach of policy to use the manual forms if the Everyday Citrix App isn't offline, and SSS/Compliance Specialist will check this in SMARTs.
edit: sorry if i got any terminology wrong, I'm doing it off the top of my head. corrections welcome