imsopostmodern
cool as a kuhncumber
cool. i mean hot. no i mean cool.
About time Back Office is updated.Well, well, well, had anybody ever heard of Project Galaxy before?
Apparantly it involves replacing ALL the software with the one program (i.e. Stock Management, Back Office, Office, WoWPoS, People Planner)
I would have done the same thing.You could put the re-fund down as 'NO RECEIPT' and ask for ID and enter all her info into the register, cos she has the docket you dont have to put it on a refunds card. OR if i'm uncertain or suspect about something I always get the manager, leave it for them to decide.
The WorkBrain pilot was an epic failure apparently. It's been scrapped and is being developed from square one again.About time Back Office is updated.
I was under the impression WorkBrain was being rolled out to replace People Planner, is that not the case anymore?
Project Galaxy is the IT implementation project of SAP technology to revamp and improve on merchandising, POS and retail systems accross all divisions.Well, well, well, had anybody ever heard of Project Galaxy before?
Apparantly it involves replacing ALL the software with the one program (i.e. Stock Management, Back Office, Office, WoWPoS, People Planner)
Well I'm glad you told me this. Obviously its different in different places. Are you in NSW? I know trading trends for coles and Woolworths differ GREATLY in other states. But I just cant understand why if there was no-one at Coles and heaps off people in woolworths, why you would go to woolworths. I only went there cos of my discount.Just because thats what it is like where you are, does not mean thats the same everywhere. Shouldn't generalise. I for one know of a woolworths that has at the most, 2 big registers open - usually only 1 though. Yet at the Coles I work at, we regularly have nearly all registers open (probably all but 2 - totally the opposite). Another woolworths I would say is about the same as Coles - in terms of staff/customers/registers.
I didn't say anything about that. Coles isn't necessarily better. I shop at both - depends where the specials are. I was merely stating that just because that was the case there, doesn't necessarily mean its true everywhere.People who work at Coles think they are better people who work at Woolies think they are better.
Get over it, neither of them are 'better'
OKAY WOOLWORTHS EMPLOYEES it's time to pay me back for all the advice i've been passing on to you.
next week i'm working 3 supervision shifts at a BIG woolworths store (macquarie ryde) now i know how to supervise like on the registers, but our store doesnt have a service desk or anything, so i usually just hang around the front, and serve when it gets busy, do all the price checks myself and so on, but how does it work in a big store?
-Will i have another supervisor/CSM with me?
-How do i get a price checked?
-Will i be expected to serve?
-Should breaks be given exactly as they appear on the Gride Report (in our store we give breaks when it suits)?
-In general, what exactly will i do?
HALP
Hey thats a good idea, thanks for the tipCALLING EXPERT SERVICE SUPERVISOR HELP!
How do you deal with dodgy refunds???
THe reason I ask is that today I had a woman, who looked like she was on drugs, asking for a refund on $42 of products (and the stuff thats normally high security)- BUT she had a RECEIPT! I think she must have taken it from the bin (it was kinda scrunched up) and stolen those products.
I've had it happen before too- and what they do is tear off the payment method (which is usually card) and they'll say they tore off the petrol docket. AND i cant check on the transaction number because thats been torn off the bottom too- or the dockets from another store.
SO WHAT CAN I DO?? I had to give it to her because of the Safeway returns policy, i just wish we went more like coles, and only offer refunds if you have a receipt.
Speaking of the coles reund policy>>>LINK
First of all, my response is just a combination of what I personally would do and what happens in my store, so it will of course vary.-Will i have another supervisor/CSM with me?
-How do i get a price checked?
-Will i be expected to serve?
-Should breaks be given exactly as they appear on the Gride Report (in our store we give breaks when it suits)?
-In general, what exactly will i do?
HALP