bouncingCats
Member
- Joined
- Jun 28, 2008
- Messages
- 50
- Gender
- Male
- HSC
- 2008
OKAY WOOLWORTHS EMPLOYEES it's time to pay me back for all the advice i've been passing on to you.
next week i'm working 3 supervision shifts at a BIG woolworths store (macquarie ryde) now i know how to supervise like on the registers, but our store doesnt have a service desk or anything, so i usually just hang around the front, and serve when it gets busy, do all the price checks myself and so on, but how does it work in a big store?
-Will i have another supervisor/CSM with me?
-How do i get a price checked?
-Will i be expected to serve?
-Should breaks be given exactly as they appear on the Gride Report (in our store we give breaks when it suits)?
-In general, what exactly will i do?
HALP
- You'll probably have another supervisor with you depending on what time it is
- With price checks, just call the service 40 for that dept
- I'm not quite sure about serving because mac ryde has about 12 s/s checkouts and they do cope (some days) but the express checkouts are attached to the service desk if you need to serve. IMO, try not to serve because its quite a big store and they would need a supervisor on the floor. At my store, supers are only expected to serve when an express alert is called or if there is no other operator available.
- With lunch breaks (where I work), I try to follow the report . It depends on how many staff you have to cover the breaks.
- In general, just take care of the service dept. Allocating breaks, counting draws (when necessary), making sure the service area is neat & tidy, make sure the stock is done, drinks are filled, etc... It also depends on what time your supervising. Most of what I've said is a night routine....
- With the morning routine (at my store), make sure you've done the change orders for the registers, check the scales on each register and s/s checkout, test the 'checkpoint' detection thingy and test if the scanners on the registers are working.
Good luck!