The Woolworths Thread (19 Viewers)

[bdude]

Let me check, let's say something comes to $21.32 and the customer wants an additional $25 dollars out, do you type in 25.00 or have to work out what 21+25 is and type in 46.32

 

[Craven]

Not really? When you go into EFT it gives you the options:
- Key amount
- Total amount
- Total amount + $10
- Total amount + $20
- Total amount + $50
- Total amount + $100

so if someone wants $200 cash out you just go to key amount, type 200 and make sure you push Cash out. If you push Accept, it will only take a total of $200 not $200 + value of transaction. Lots of people make that mistake but it's easily fixed. Just like people put it through as cash instead of eftpos.

EDIT: You hit key amount, type $25, and hit cash out.

 

[townie]

yeah the chip issue is due to the nature of chips, the chips actually determine how the transaction is processed, rather than our own system (which we control with swiping the card)

 

[babikakez]

yeah the chip issue is due to the nature of chips, the chips actually determine how the transaction is processed, rather than our own system (which we control with swiping the card)

Okay that makes sense. So the issue is wholly with the bank then?

 

[danberg]

WoWPoS' EFTPOS Cash Out system seems unnecessiarily complicated. On Coles' systems when it comes to Cash Out the screen defaults to entering a cash out amount or you can just tap on "Total EFT amount" to change that

But thats because Coles has cash out occur after selecting your account,
ie. swipe card, select account
then operator asks if you'd like cashout/eft screen asks for cashout

thats probs why lots of customers swipe almost instantly before answering whether they'd like cash out, COLES!

 

[ManicAggression]

Not really? When you go into EFT it gives you the options:
- Key amount
- Total amount
- Total amount + $10
- Total amount + $20
- Total amount + $50
- Total amount + $100

so if someone wants $200 cash out you just go to key amount, type 200 and make sure you push Cash out. If you push Accept, it will only take a total of $200 not $200 + value of transaction. Lots of people make that mistake but it's easily fixed. Just like people put it through as cash instead of eftpos.

EDIT: You hit key amount, type $25, and hit cash out.

when would you use total amount + X?

 

[babikakez]

when would you use total amount + X?

When they say "I want $10 out/on top" etc.

 

[lordtopcat]

I served on checkouts today again for the first time in 6 months

 

[babikakez]

I served on checkouts today again for the first time in 6 months

ooh fun,

 

[yoddle]

You just reminded me.. one of our registers just randomly rebooted itself today while a girl was doing a refund. I thought I might call IT and tell them but I couldn't be bothered and soon forgot.

It may not have necessarily been 'random'. I have, and have seen others, accidentally reboot the POS when doing a refund because of the way the buttons are. So somehow (can't remember how they're laid out in SVR menu) if you're in a rush you can accidentally press reboot.

 

[ekul444]

NOOOOOO! Our CSM, my favourite one since Ive been there, is leaving ;(
Man, she was so good to me; she got me onto self serve, she doesn't leave me on one checkout for an entire day, always gets me first to do the odd jobs around the place
I hate when you get really friendly with a supervisor they go and leave! haha

 

[ManicAggression]

NOOOOOO! Our CSM, my favourite one since Ive been there, is leaving ;(
Man, she was so good to me; she got me onto self serve, she doesn't leave me on one checkout for an entire day, always gets me first to do the odd jobs around the place
I hate when you get really friendly with a supervisor they go and leave! haha

what's wrong with staying on the same checkout?

 

[ekul444]

what's wrong with staying on the same checkout?

Haha not much, I just get really bored and tired if I stay on the same one all day.

Actually its probably just cause Ive been spoilt - when I'm not doing self serve, I get given the list of breaks, so I'm moving from checkout to checkout every 10min or hour.

 

[ManicAggression]

Haha not much, I just get really bored and tired if I stay on the same one all day.

Actually its probably just cause Ive been spoilt - when I'm not doing self serve, I get given the list of breaks, so I'm moving from checkout to checkout every 10min or hour.

yea, same i i would get bored also..
i'm guessing express would be easier 15 items or less.

 

[lordtopcat]

yea, same i i would get bored also..
i'm guessing express would be easier 15 items or less.

Not necessarily...sure you have less items to scan but the rate at which you work is faster, therefore you can get tired quicker.

 

[ManicAggression]

lol i saw a guy once that came into the express checkout with two trolley's of shiz.

 

[lordtopcat]

We only let people through express who have more than 12 items when it's quiet...but when it's quiet we don't have anyone on express so it hardly ever happens

 

[Craven]

It may not have necessarily been 'random'. I have, and have seen others, accidentally reboot the POS when doing a refund because of the way the buttons are. So somehow (can't remember how they're laid out in SVR menu) if you're in a rush you can accidentally press reboot.

I'm pretty sure POS Reboot is only in the Menu section (register signed off) - and you need SVR numbers to do it.

 

[danberg]

I'm pretty sure POS Reboot is only in the Menu section (register signed off) - and you need SVR numbers to do it.

nah its defs in SVR too, ive rebooted once when i was doing a refund, didnt hav a clu wat happened, and i couldnt sign on somewhere else to do the refund cos i was locked on!

 

[babikakez]

It may not have necessarily been 'random'. I have, and have seen others, accidentally reboot the POS when doing a refund because of the way the buttons are. So somehow (can't remember how they're laid out in SVR menu) if you're in a rush you can accidentally press reboot.

I need to be careful of this, I'm careless enough to press this button accidentally