Very odd that your store doesn't use "Damaged Item/Sale" for something that isn't going back on display. When you process items through "Return Item/Sale" it adds them to the current SOH count, whereas Damaged does not.What is everyones store refund policy?
Our store is extremely simple.
All refunds go under "Return Item" even if it's damaged (management request), or "Scanning Policy" for those scanning policy items.
Any semi-high amount (approx $10 or more) without a receipt we generally only offer a store credit or exchange.
We don't bother with no receipt procedures or anything, it all just goes through "return item" regardless. We would be lucky if even half of the refund customers had receipts with them.
EDIT: Also, I can't wait for the POS to start printing the recharge voucher attached to the receipt, the amount of times I forget about the voucher and say "Here is your recept, cya later" as the voucher is printing, is a lot lol. Even if they printed before the receipt, that would solve this issue.
I'm also surprised that your store doesn't just follow the standard supermarkets refund policy. Oh well, different strokes for different folks i guess ;-)