• We need YOU to help the next generation of students in the community for the new syllabus!
    Share your notes and trial papers on our Notes & Resources page
  • Like us on facebook here

The Woolworths Thread (1 Viewer)

bensneddon

Member
Joined
Mar 30, 2009
Messages
293
Gender
Male
HSC
2007
What is everyones store refund policy?
Our store is extremely simple.

All refunds go under "Return Item" even if it's damaged (management request), or "Scanning Policy" for those scanning policy items.
Any semi-high amount (approx $10 or more) without a receipt we generally only offer a store credit or exchange.

We don't bother with no receipt procedures or anything, it all just goes through "return item" regardless. We would be lucky if even half of the refund customers had receipts with them.

EDIT: Also, I can't wait for the POS to start printing the recharge voucher attached to the receipt, the amount of times I forget about the voucher and say "Here is your recept, cya later" as the voucher is printing, is a lot lol. Even if they printed before the receipt, that would solve this issue.
Very odd that your store doesn't use "Damaged Item/Sale" for something that isn't going back on display. When you process items through "Return Item/Sale" it adds them to the current SOH count, whereas Damaged does not.

I'm also surprised that your store doesn't just follow the standard supermarkets refund policy. Oh well, different strokes for different folks i guess ;-)
 

iMatthew

Woolworthian
Joined
May 29, 2009
Messages
1,267
Location
Cheltenham, Adelaide
Gender
Male
HSC
2007
Very odd that your store doesn't use "Damaged Item/Sale" for something that isn't going back on display. When you process items through "Return Item/Sale" it adds them to the current SOH count, whereas Damaged does not.
This is because our write off value is WAY too high. Basically what happens now is, anything that is damaged or "damaged to repair" gets put out the back and the managers write them off. Stuff that can be repaired will be done by the managers (and will be reduced to clear on a special stand), and the stuff that can't be will be written off and thrown out.
It's just to ensure that stuff will ONLY be written off if there is no other alternative.

I personally think it's good. Before this, everything was written off for the smallest reason, now customers can get repaired items at a reduced cost and it saves the company HEAPS of money.
 

bensneddon

Member
Joined
Mar 30, 2009
Messages
293
Gender
Male
HSC
2007
This is because our write off value is WAY too high. Basically what happens now is, anything that is damaged or "damaged to repair" gets put out the back and the managers write them off. Stuff that can be repaired will be done by the managers (and will be reduced to clear on a special stand), and the stuff that can't be will be written off and thrown out.
It's just to ensure that stuff will ONLY be written off if there is no other alternative.

I personally think it's good. Before this, everything was written off for the smallest reason, now customers can get repaired items at a reduced cost and it saves the company HEAPS of money.
Ahh that makes sense :)

Still some things have to be dumped no matter what - fresh products, baby food, vitamins etc
 

LouisaCar

Member
Joined
Nov 20, 2011
Messages
78
Gender
Female
HSC
2012
How do I get a job at woolies. I applied but apparently there was someone better (obviously with more experience) and I got rejected....
 
E

Effekt

Guest
So, i haven't posted on this thread (or forum) in AGES. I shall now write a post/rage of what's happening.

I am now at the new store which opened abit over 2 weeks ago now, all the employees are mainly new people or just people from Franklins, the manager of this store used to work at Franklins so naturally he is taking everyone from Franklins to work at the new Woolworths, that's equity right there.. don't you think?
Noone seems to have much clue about what they're doing, there was too much time spent into making the store all nice and pretty but they failed to notice out the back is as crammed as a can of fish. I asked for a job in the Office but apparently i was rejected because i might not be there all next year and they would rather take new people over me who has been there for a good solid 3 years. I've been working almost everyday kinda sick of it /rage.

To the post above, hand in a paper application form and with abit of luck the manager will call you for an interview, but you should know how the workfoce is.. they will call someone they know before a total stranger. Best bet is to know someone there who can vow for you.
 

nanakid12

Member
Joined
Jan 25, 2009
Messages
741
Location
St Kilda
Gender
Undisclosed
HSC
1999
What is everyones store refund policy?
Our store is extremely simple.

All refunds go under "Return Item" even if it's damaged (management request), or "Scanning Policy" for those scanning policy items.
Any semi-high amount (approx $10 or more) without a receipt we generally only offer a store credit or exchange.

We don't bother with no receipt procedures or anything, it all just goes through "return item" regardless. We would be lucky if even half of the refund customers had receipts with them.

EDIT: Also, I can't wait for the POS to start printing the recharge voucher attached to the receipt, the amount of times I forget about the voucher and say "Here is your recept, cya later" as the voucher is printing, is a lot lol. Even if they printed before the receipt, that would solve this issue.
So you mean you don't even give customers a refund card if they don't have a receipt? We follow the under-$15-then-its-refunded rule, and over, then its put on a refund card.

We dump all our damaged returns under Damaged Item, except for electronic products which get inspected and written off. But I wouldn't put any produce, deli stuff, perishables, meat, etc that could go off back on the shelf EVER, unless the customer hasn't left the store. The store manager wants the quality assurance image reflected in our shit.

Oh, and in our groceries. :p
 

iMatthew

Woolworthian
Joined
May 29, 2009
Messages
1,267
Location
Cheltenham, Adelaide
Gender
Male
HSC
2007
So you mean you don't even give customers a refund card if they don't have a receipt? We follow the under-$15-then-its-refunded rule, and over, then its put on a refund card.

We dump all our damaged returns under Damaged Item, except for electronic products which get inspected and written off. But I wouldn't put any produce, deli stuff, perishables, meat, etc that could go off back on the shelf EVER, unless the customer hasn't left the store. The store manager wants the quality assurance image reflected in our shit.

Oh, and in our groceries. :p
Yeah after about $10/$15 it goes on a returns card or exchange only.
 

x.Exhaust.x

Retired Member
Joined
Aug 31, 2007
Messages
2,064
Location
Sydney.
Gender
Male
HSC
2009
Just call up and ask? Simple.
I did, and he stated that positions are full during Christmas, however I may receive a call in the future (technically, I'm still not rejected). Disappointed on Woolworths human resources department for not sending me any confirmation within the week as promised.
 

iMatthew

Woolworthian
Joined
May 29, 2009
Messages
1,267
Location
Cheltenham, Adelaide
Gender
Male
HSC
2007
however I may receive a call in the future (technically, I'm still not rejected). Disappointed on Woolworths human resources department for not sending me any confirmation within the week as promised.
Ahh I would probably take that as a rejection. They were probably just trying to word it nicely. Also, it's not just Woolworths that does it, you'd be lucky to hear from any organisation if unsuccessful.
 

Aquawhite

Retiring
Joined
Jul 14, 2008
Messages
4,952
Location
Gold Coast
Gender
Male
HSC
2010
Uni Grad
2013
Ahh I would probably take that as a rejection. They were probably just trying to word it nicely. Also, it's not just Woolworths that does it, you'd be lucky to hear from any organisation if unsuccessful.
Yeah, it's always an appreciative thing to hear back from them though. All they have to do is copy/paste some generic thing they have and change the names.
 

Ghostofchris

New Member
Joined
Dec 14, 2011
Messages
2
Gender
Male
HSC
2010
Hi,

I work 38hrs doing replenishment doing 15-23 and 15-24 shifts and I'm in charge during those shifts but not a manager (like a 3IC), should I be getting paid higher for doing this role?
 

spilla2003

New Member
Joined
Sep 18, 2011
Messages
26
Gender
Male
HSC
2007
Hi,

I work 38hrs doing replenishment doing 15-23 and 15-24 shifts and I'm in charge during those shifts but not a manager (like a 3IC), should I be getting paid higher for doing this role?
If you're supervising, you should be getting an allowance. How much you get I think depends on how many people you're supervising.
 

britto89

Member
Joined
Oct 19, 2006
Messages
228
Gender
Male
HSC
2007
Hi,

I work 38hrs doing replenishment doing 15-23 and 15-24 shifts and I'm in charge during those shifts but not a manager (like a 3IC), should I be getting paid higher for doing this role?
I know NSW pays a higher rate to the "Nightfill Shift Captain". It is the same amount as a service supervisor.

A nice way to think of it is:

Grade 2 = General Staff
Grade 3 = Supervises Grade 2 Staff
Grade 4 = Supervises Grade 3 Staff
 

Clank_

Member
Joined
May 8, 2009
Messages
272
Location
Quartu
Gender
Male
HSC
2011
Anyone else recieve an email like this:

Good Afternoon Chris,

We are currently updating our records and need to request a copy of your personal identification for our employee records. Whilst we have a copy of your birth certificate on file, we also require you to please fax through a copy of your Photo ID
or a copy of your Passport to the following fax number as soon as possible;

Attention - Sarah El Cheikh - 97588048.

It is very important that we have a copy of the above information for your records so would appreciate your assistance with this.

Kind Regards,
Sarah El Cheikh
9642 9395
 

Chaapman

New Member
Joined
Dec 13, 2011
Messages
2
Gender
Undisclosed
HSC
2007
http://www.theaustralian.com.au/media/woolworths-cans-advertising-program-due-to-coles-trade-mark/story-e6frg996-1226220938883

WOOLWORTHS was forced to trash a supermarket advertising campaign after arch rival Coles showed it owned the trade mark on the campaign slogan.

Woolies, which is trying to regain momentum lost to Coles, replaced its old "knock down" prices campaign featuring boxing gloves with one based around scissors cutting through a dollar sign.

When Coles saw the campaign it threatened legal action unless Woolies withdrew its campaign. The threat came by way of a letter from Coles lawyers Freehills.
 

bouncingCats

Member
Joined
Jun 28, 2008
Messages
50
Gender
Male
HSC
2008
Anyone else recieve an email like this:

Good Afternoon Chris,

We are currently updating our records and need to request a copy of your personal identification for our employee records. Whilst we have a copy of your birth certificate on file, we also require you to please fax through a copy of your Photo ID
or a copy of your Passport to the following fax number as soon as possible;

Attention - Sarah El Cheikh - 97588048.

It is very important that we have a copy of the above information for your records so would appreciate your assistance with this.

Kind Regards,
Sarah El Cheikh
9642 9395
Sarah happens to be one of the Resourcing Officers (HRO) for Region 7 and is based in the HR Support Office. Personally, I've never been asked to send personal details to HR. I've only been asked for this information at store level, to give a copy of my passport and a visa check form to the SSO (to check working rights/visa conditions). They might have forwarded this to HR but since the restructure I wouldn't know what happens with these now. Ask your Store Manager/SSO to check it out for you.
 

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

Top